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PSA: Apple might fix your cracked iPad (or iPhone) for free

R

RJS108

macrumors newbie
Original poster
Sep 15, 2014
13
1
Not sure if this has been posted here before, but if so, I think it's worth mentioning again.

Yesterday I went to use my iPad Pro 12.9, and immediately noticed a huge crack in the screen, from the top left corner, to the bottom right corner. I'm the only one that uses it, it's never been dropped, and it's been in a case since the day I bought it (about 9 months ago). It had to be a defect with the screen.

I took it to the Apple Store today, and they replaced it for free. I don't have AppleCare, but it was covered under the one year limited warranty.

So if you have a cracked screen, don't assume you're SOL.

It's covered under the limited warranty if there is just a single crack, and there is no "point of impact". Mine was in perfect condition, other than the giant crack.
 
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That is very lucky sorry that your screen cracked but I'm glad they fixed it when he mean they fixed it did they just replace The screen or the entire unit
 
Yeah, they replaced the entire unit.

The funny thing was, even after she told me that it was covered, she kept lecturing me on, "This is why it's so important to buy AppleCare". I didn't say this, as I didn't want to seem rude or argumentative, but if I had AppleCare, I would have paid $99 up front, and another $49 yesterday. So by not getting AppleCare, I saved $150.
 
RJS108 said:
Yeah, they replaced the entire unit.

The funny thing was, even after she told me that it was covered, she kept lecturing me on, "This is why it's so important to buy AppleCare". I didn't say this, as I didn't want to seem rude or argumentative, but if I had AppleCare, I would have paid $99 up front, and another $49 yesterday. So by not getting AppleCare, I saved $150.
Click to expand...
Maybe she meant after your one year limited warranty expired.

But you're right. Why is this a reason to have Apple Care when your iPad was replaced for free?
 
RJS108 said:
Yeah, they replaced the entire unit.

The funny thing was, even after she told me that it was covered, she kept lecturing me on, "This is why it's so important to buy AppleCare". I didn't say this, as I didn't want to seem rude or argumentative, but if I had AppleCare, I would have paid $99 up front, and another $49 yesterday. So by not getting AppleCare, I saved $150.
Click to expand...

Point is, what if you had a crack that was not clearly a manufacturing defect? Because seriously, as I said before, what are the chances of having exactly one single crack line that is caused by accidental damage?

In this case, $50 would not apply because it would not be covered under "accidental damage". They would replace it for free under regular AppleCare, as per normal.
 
bevsb2 said:
That's what I was told when I bought my mini 4. They were encouraging me to get Apple Care because if the screen cracked I've have to buy a new iPad. The screen couldn't be replaced.
Click to expand...

You don't have to buy a new one. You'll have to pay $299 to replace it out of warranty though. Arguably, you may as well buy a new one if yours is just the base 16GB WiFi. A third party repair shop may be the best option at those prices.
 
Badrottie said:
will they fix used iPad sold from Craigslist or eBay?
Click to expand...

They'll fix it, the issue is just how much you'll have to pay.

For the US:
  • Manufacturing defect within 1 year (2 for AppleCare+) $0
  • Accidental damage within 2 years under AppleCare+ $49
  • Accidental damage without AppleCare+ (Or any damage / defect after 1 year) see below:

https://support.apple.com/ipad/repair/other said:
  • iPad mini, iPad mini 2: $199
  • iPad, iPad 2, iPad Air: $249
  • iPad 3rd generation, iPad 4th generation, iPad mini 3, iPad mini 4, iPad Air 2: $299
  • iPad Pro 9.7-inch: $379
  • iPad Pro 12.9-inch: $599
Click to expand...
 
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It would suck if Apple guy says, "yea, we'll fix it for you...we'll just replace the screen part."
 
MetalCores said:
Apple doesn't replace only the screen on a iPad. It's always a whole unit replacement.
Click to expand...
I know..but i'm saying IF they did that. Usually they would. They would say, "no problem, I got this. We'll switch it out for you."
 
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