After an hour or so with 2 calls to Apple and 2 to the actual reseller in UK I managed to get a full refund on a 13" MacBook Pro I bought on February 13th. I'm very glad I kept the box and that the Mac is as new. I'm free to buy the new model and possibly move up to 16Gb of RAM. If I had stopped at the first 2 calls the refund would not have materialised. My reseller in the UK was completely understanding of the various criteria involved in my decision, especially when I mentioned that my wife and I were buying because both our 2011 models had failed with the dreaded GPU failure just after the deadline for repair. I should add that Apple offered to contact the reseller as they had been concerned about data remaining on the mac even after I'd wiped it. They advised on secure erase followed by the usual SMC NVRAM resets.
If you recently purchased a 2017 MacBook Pro prior to today's announcement of the new 2018 models, it's possible that Apple might allow you to return the machine for one of the updated 2018 MacBook Pros.
There's a two-week return policy on all Apple products, so if your 2017 MacBook Pro was purchased within the last 14 calendar days, you can return it no questions asked to purchase a new 2018 MacBook Pro instead.
If it's been longer than two weeks, there's still a chance Apple will let you make an exchange. A Reddit user purchased a new 2017 MacBook Pro a month ago, and took it to the Apple Store to see if he could return it to purchase a new model and to take advantage of the current Back to School sale offering free Beats headphones.
The Apple employee he spoke with did indeed let him return the 2017 machine that was purchased 30 days ago.
In the past, Apple has been generous with returns when new Mac models are released, so it's no surprise that at least one person has been able to exchange a month-old machine for the newer 2018 model.
It's not store policy to allow for exchanges after 14 calendar days though, so while it's absolutely worth visiting an Apple Store to plead your case for a return if you purchased a 2017 MacBook Pro in the last month or so, there's no guarantee that your local store will allow it.
In situations like these, the decisions are left up to the employees at each individual store, so your experience may differ than the Reddit user who was able to get a refund.
The new 2018 13 and 15-inch MacBook Pro models feature 8th-generation Coffee Lake processors from Intel which bring major speed improvements, up to 32GB RAM (15-inch MacBook Pro), up to 4TB of solid state storage, Retina displays with True Tone, revamped keyboards with quieter keys, and a T2 chip for improved security and hands-free "Hey Siri" functionality.
Article Link: PSA: If You Recently Bought a 2017 MacBook Pro, You Might Be Able to Get a Refund
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PSA: If You Recently Bought a 2017 MacBook Pro, You Might Be Able to Get a Refund
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If you recently purchased a 2017 MacBook Pro prior to today's announcement of the new 2018 models, it's possible that Apple might allow you to return the machine for one of the updated 2018 MacBook Pros.
There's a two-week return policy on all Apple products, so if your 2017 MacBook Pro was purchased within the last 14 calendar days, you can return it no questions asked to purchase a new 2018 MacBook Pro instead.
If it's been longer than two weeks, there's still a chance Apple will let you make an exchange. A Reddit user purchased a new 2017 MacBook Pro a month ago, and took it to the Apple Store to see if he could return it to purchase a new model and to take advantage of the current Back to School sale offering free Beats headphones.
The Apple employee he spoke with did indeed let him return the 2017 machine that was purchased 30 days ago.
In the past, Apple has been generous with returns when new Mac models are released, so it's no surprise that at least one person has been able to exchange a month-old machine for the newer 2018 model.
It's not store policy to allow for exchanges after 14 calendar days though, so while it's absolutely worth visiting an Apple Store to plead your case for a return if you purchased a 2017 MacBook Pro in the last month or so, there's no guarantee that your local store will allow it.
In situations like these, the decisions are left up to the employees at each individual store, so your experience may differ than the Reddit user who was able to get a refund.
The new 2018 13 and 15-inch MacBook Pro models feature 8th-generation Coffee Lake processors from Intel which bring major speed improvements, up to 32GB RAM (15-inch MacBook Pro), up to 4TB of solid state storage, Retina displays with True Tone, revamped keyboards with quieter keys, and a T2 chip for improved security and hands-free "Hey Siri" functionality.
Article Link: PSA: If You Recently Bought a 2017 MacBook Pro, You Might Be Able to Get a Refund
I know, it was obvious, lots of sour posters here. They need some Purple Haze or a tasty spacecake at a Coffeeshop and chillI’m kidding
He repurchased the 2018 model for me and gave me a Beats Solo3 for free...
(Why did you miss the sarcasm?)
Jeez, just wanted to share my situation. I'm not making a big deal of anything or trying to compare to anyone. Simply sharing my story. Can't we do that anymore?
Here's an update: I went to my local Apple store to return my MacBook Pro and they already had the newest models in store (Even employees were surprised they already received it). The employee accepted to do the refund and replacement on the spot, no paperwork or transaction delays. This only confirms what I think of Apple customer service.
Also when I asked about return period for these kind of situations one of the employees told me it should be 14 days no discussion, so since I'm in France, this 30 days exception is maybe an american thing, I don't know.
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Purchased a maxed out refurb MacBook Pro 13" 29 days ago. I was able to return it today and purchase the new 13" thanks to a very wonderful Apple rep name Emily.
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I am so glad I decided to buy my 2017 from Apple and not a 3rd party. Purchased on June 5th and Apple accepted the return today. I now have a shiny new 2018 sitting on my desk.
Thank you Apple!
Thank you Apple!
no might. apple has had a long time practice with extending the return policy to 30 days on purchases if a new model is announced. works on everything but iPhones bought with any kind of contract or financing. although I heard that if the financing was via apple not the carrier then it would still work.
If you recently purchased a 2017 MacBook Pro prior to today's announcement of the new 2018 models, it's possible that Apple might allow you to return the machine for one of the updated 2018 MacBook Pros.
There's a two-week return policy on all Apple products, so if your 2017 MacBook Pro was purchased within the last 14 calendar days, you can return it no questions asked to purchase a new 2018 MacBook Pro instead.
If it's been longer than two weeks, there's still a chance Apple will let you make an exchange. A Reddit user purchased a new 2017 MacBook Pro a month ago, and took it to the Apple Store to see if he could return it to purchase a new model and to take advantage of the current Back to School sale offering free Beats headphones.
The Apple employee he spoke with did indeed let him return the 2017 machine that was purchased 30 days ago.
In the past, Apple has been generous with returns when new Mac models are released, so it's no surprise that at least one person has been able to exchange a month-old machine for the newer 2018 model.
It's not store policy to allow for exchanges after 14 calendar days though, so while it's absolutely worth visiting an Apple Store to plead your case for a return if you purchased a 2017 MacBook Pro in the last month or so, there's no guarantee that your local store will allow it.
In situations like these, the decisions are left up to the employees at each individual store, so your experience may differ than the Reddit user who was able to get a refund.
The new 2018 13 and 15-inch MacBook Pro models feature 8th-generation Coffee Lake processors from Intel which bring major speed improvements, up to 32GB RAM (15-inch MacBook Pro), up to 4TB of solid state storage, Retina displays with True Tone, revamped keyboards with quieter keys, and a T2 chip for improved security and hands-free "Hey Siri" functionality.
Article Link: PSA: If You Recently Bought a 2017 MacBook Pro, You Might Be Able to Get a Refund
I have a very bad experience with apple.
I purchased 2017 model 13''MacBook Pro on July 22, 2018. Yesterday they launched new product. I was really interested to exchange my new model with the old one. Even though, just 23 days have expired since the purchase, the apple store representative told me that I will not be able to make exchange. Very sad ....
If you recently purchased a 2017 MacBook Pro prior to today's announcement of the new 2018 models, it's possible that Apple might allow you to return the machine for one of the updated 2018 MacBook Pros.
There's a two-week return policy on all Apple products, so if your 2017 MacBook Pro was purchased within the last 14 calendar days, you can return it no questions asked to purchase a new 2018 MacBook Pro instead.
If it's been longer than two weeks, there's still a chance Apple will let you make an exchange. A Reddit user purchased a new 2017 MacBook Pro a month ago, and took it to the Apple Store to see if he could return it to purchase a new model and to take advantage of the current Back to School sale offering free Beats headphones.
The Apple employee he spoke with did indeed let him return the 2017 machine that was purchased 30 days ago.
In the past, Apple has been generous with returns when new Mac models are released, so it's no surprise that at least one person has been able to exchange a month-old machine for the newer 2018 model.
It's not store policy to allow for exchanges after 14 calendar days though, so while it's absolutely worth visiting an Apple Store to plead your case for a return if you purchased a 2017 MacBook Pro in the last month or so, there's no guarantee that your local store will allow it.
In situations like these, the decisions are left up to the employees at each individual store, so your experience may differ than the Reddit user who was able to get a refund.
The new 2018 13 and 15-inch MacBook Pro models feature 8th-generation Coffee Lake processors from Intel which bring major speed improvements, up to 32GB RAM (15-inch MacBook Pro), up to 4TB of solid state storage, Retina displays with True Tone, revamped keyboards with quieter keys, and a T2 chip for improved security and hands-free "Hey Siri" functionality.
Article Link: PSA: If You Recently Bought a 2017 MacBook Pro, You Might Be Able to Get a Refund
I bought a 13.5 inch version in Vegas last week, I am now in the uk, will apple let me return the laptop and change it in the uk. also do not have the box, I left it in Vegas
Im getting a fully specced out iMac on Tuesday so I if they release an iMac it bettet be latet this month lol
I recently purchased a 15” MacBook Pro from officeworks in Australia — 37 days ago actually. Turns out they were happy to refund me! Called up a mate who works for Apple and ordered the same variant in the 2018 model and got the family & friends discount! Winning!
I love how all the Mac sites have gone from...
'There's no reason for Apple to release new laptops because, Intel ... little in terms of gains, etc.'
to
"... 8th-generation Coffee Lake processors from Intel which bring major speed improvements ..."
'There's no reason for Apple to release new laptops because, Intel ... little in terms of gains, etc.'
to
"... 8th-generation Coffee Lake processors from Intel which bring major speed improvements ..."
Huh? I’m pretty sure everyone felt Apple was well behind on any updates to the computer lineup
Guys I did have purchase the 2017 15" on eBay 4th July. The seller do not know if they are getting the new model in stock.
Is there any chance to get refund in Apple Store or in another reseller near Chicago. I really would like to change to the new gen. I need to add the box is still unopened in original foiled box. Thanks for your help!
Is there any chance to get refund in Apple Store or in another reseller near Chicago. I really would like to change to the new gen. I need to add the box is still unopened in original foiled box. Thanks for your help!
Yes, my rep has initiated RMAs for the MacBook Pros I bought in June. I've got the new ones on order and hope to have them start arriving later this week.
I bought a macbook pro 2017 less than 30 days ago, didn't expect a new macbook pro to come out during the summer. I called the apple store online sales and agree to allow me to return the 2017 version so could get the 2018 version.
I don't know why they couldn't annouce this last month during the keynote. I thought nothing was coming out. I needed to update my old laptop.
If it under 30 days since you bought the mackbook pro 2017, call Apple, they will do the exchange
I don't know why they couldn't annouce this last month during the keynote. I thought nothing was coming out. I needed to update my old laptop.
If it under 30 days since you bought the mackbook pro 2017, call Apple, they will do the exchange
Perhaps you could call Apple and inquire why you are not being allowed to exchange as others are.
Apple has always made exceptions with me returning iPads and an MBP at the month mark. The former when I told them I was buying something else, the latter when I realized a laptop and my arthritic hands were not playing nice with each other and I tried to make it work (I can kind of use a laptop now, but desktops are better). The manager was kind enough to accept that second one.
I was always polite and was very quiet about it, so good luck to anyone who tries.
I was always polite and was very quiet about it, so good luck to anyone who tries.
Thanks for sharing your experience. I was planning on buying a new macbook pro from B&H. Now I'll rather head to the Apple store.I purchased a 15.4" 3.1Ghz, 16GB, 1TB Touch Bar MacBook Pro from B&H Photo 2 weeks ago. They refused to even consider returning the laptop stating that since it had been open it violated their return policy, end of story. I then went on to explain I had made a $10,000 order on Monday and it hadn't yet got to me and if they were unwilling to work with me here (I didn't want a refund, I wanted to give them more money and get the upgraded model) I would cancel the order and do my business elsewhere. The lady put me on hold and came back a few minutes later and changed her tune and basically stated that they would return the laptop but then I would be responsible for a 20% restocking fee. I explained to her that I wasn't interested in paying another $700 on top of the $600 that the upgrade was going to cost where I was then told that was all they were willing to do. I cancelled the order and it's going to cost them $9399. and some change. At that point she explained that since it was in transit they couldn't cancel it and I would have to refuse shipment. Then there was a snarky comment of some possible shipping fees or what have you. At that point I got real upset and called my credit card company and disputed the charge. FedEx has also been notified to return the shipment to the sender. I will never do business with B&H Photo again. All over the website is says 30-Day return policy, but if you look into it deeper, in small print they state basically "unless you open it". There was a 27" i7 fully loaded iMac and and a 2.8 Mac mini with SSD in the order I cancelled. I purchased a fully loaded 27" iMac i7 from them a year ago. I've spent no less than $20,000 with them the last year and they were unwilling to work with me at all to retain my business. They wouldn't even match Apple's 14-Day policy on a laptop return, which I sure Apple would have made right with them, had they even asked but were evidently unwilling to do. Their loss. B&H Photo has good prices and quick and reasonable shipping. Unfortunately the first time I had a "problem" with them they really dropped the ball in my book and fell on some "small print" policy. My advice to anyone doing business with B&H... don't if you're planning on purchasing a computer because once you break the plastic wrap seal, you're screwed.
Anyhow, I've contacted Apple to see if they would be willing to help me and they are feverishly looking into it for me. They do have some sort of department that will hear your case if the Authorized Retailer you purchased from won't return your item but it's real hard to find and I haven't heard back from them yet. I'm hoping they will hear me out and help even though they are under no obligation to do so. Fingers crossed. I'll be sure and let everyone know how it all works out in the wash, but one thing is for sure... I'll never do business with B&H again, if for no other reason than the snarky comment by the rep that was on the phone and the way they flip flopped on their policy after they realized I had a $10,000 order outstanding, but wouldn't go ahead and follow thru and tried to bilk me out of another $700. Shamefull.
I probably could have literally told them the item was defective and just returned it and no one would have been the wiser but I tried to do the right thing and I guess... shame on me. Live and Learn. Apple, if you're watching.... please, please, please help me out here like you've done so many other people. Please don't make me regret doing business with your Apple Authorized Retailer, B&H PHOTO, anymore than I already have.
Gary Fletcher
While we are talking about buying from 3rd parties. Just a note on those great "open box" deals at best buy. I got $400 off on an open box 15" MBP there. It wasn't a good deal. It became quickly apparent that the machine was returned because it was defective, and rather than deal with Apple, they just resold it and let the next customer deal with it. There were several issues, but it had a dead USB port, corrupted images after import, some other issues, and erratic performance in general. The replaced so much on that computer (logic board++) that I thought they would just send me a new one.
[doublepost=1532712461][/doublepost]Thanks for this thread! After reading this I went to the Apple Store and after an hour plus of workarounds with the nicest people on staff today, they refunded my recently bought 2017 Macbook pro that was 2 days past the refund date, and gave me the new 2018, cheaper but equal quality computer using the back to school option plus I got the free $300 Beats Headphones. Apple was awesome to me today I must say!
If you recently purchased a 2017 MacBook Pro prior to today's announcement of the new 2018 models, it's possible that Apple might allow you to return the machine for one of the updated 2018 MacBook Pros.
There's a two-week return policy on all Apple products, so if your 2017 MacBook Pro was purchased within the last 14 calendar days, you can return it no questions asked to purchase a new 2018 MacBook Pro instead.
If it's been longer than two weeks, there's still a chance Apple will let you make an exchange. A Reddit user purchased a new 2017 MacBook Pro a month ago, and took it to the Apple Store to see if he could return it to purchase a new model and to take advantage of the current Back to School sale offering free Beats headphones.
The Apple employee he spoke with did indeed let him return the 2017 machine that was purchased 30 days ago.
In the past, Apple has been generous with returns when new Mac models are released, so it's no surprise that at least one person has been able to exchange a month-old machine for the newer 2018 model.
It's not store policy to allow for exchanges after 14 calendar days though, so while it's absolutely worth visiting an Apple Store to plead your case for a return if you purchased a 2017 MacBook Pro in the last month or so, there's no guarantee that your local store will allow it.
In situations like these, the decisions are left up to the employees at each individual store, so your experience may differ than the Reddit user who was able to get a refund.
The new 2018 13 and 15-inch MacBook Pro models feature 8th-generation Coffee Lake processors from Intel which bring major speed improvements, up to 32GB RAM (15-inch MacBook Pro), up to 4TB of solid state storage, Retina displays with True Tone, revamped keyboards with quieter keys, and a T2 chip for improved security and hands-free "Hey Siri" functionality.
Article Link: PSA: If You Recently Bought a 2017 MacBook Pro, You Might Be Able to Get a Refund