Purchased 5s online, can I exchange instore?

Discussion in 'iPhone' started by jonnykanzen, Dec 2, 2013.

  1. jonnykanzen macrumors member

    Nov 11, 2009
    Bought a 16GB 5s online and got £50 off with American Express deal and 3% quidco which was for that day only.

    I've decided I want a 32GB instead though! Can I exchange in store? I.E return the 16GB for a gift card (rather than refund to my cc) then buy a 32GB and pay the difference?

  2. siurpeeman macrumors 603


    Dec 2, 2006
    the OC
    if you bought it from apple, yes, you can go into a store and exchange it for the model you want. you don't need to do a return, they'll just charge you the difference.
  3. joeluken macrumors member

    Oct 8, 2013

    I don't think Apple UK stores do this for Apple online orders apart from warranty exchange.

    When I recently went to the Genius Bar to check an issue with a two day old 5S I decided to just return and order a new one. However, the store insisted I take the phone away and arrange the collection/replacement via the online store.
  4. samven582 macrumors 6502a

    Jan 2, 2009
    No you can't. You have to return it to the online store
  5. ABC5S Suspended


    Sep 10, 2013
    Return policy………….


    Standard Return Policy

    There are a few important things to keep in mind when returning a product you purchased from the U.S. Apple Online Store:
    You have 14 calendar days to return an item from the date you received it. For an Apple iPhone, you have 30 calendar days.*

    Only items that have been purchased directly from Apple, either through the Apple Online Store or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns, and refunds policy.

    Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.

    Bring your item to an Apple Store

    You can always return the item to any U.S. Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.

    Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.

    Exchange an item

    If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Retail Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Apple Retail Store, or by viewing the product on the Apple Online Store to see if the item is available for pick up locally. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Retail Store.

    Items ordered on the U.S. Apple Online Store that arrived damaged or are incorrect can be returned to any U.S. Apple Retail Store, or*by contacting Customer Service at 1-800-676-2775.
  6. joeluken, Dec 2, 2013
    Last edited: Dec 2, 2013

    joeluken macrumors member

    Oct 8, 2013

    The OP mentions "£" GPB and "QUIDCO" cash back suggesting that he purchased in the UK not the US.

    The easiest way for the OP to confirm assuming he/she is in the UK is call a retail store and ask. As I mentioned above my recent experience of an Apple UK retail store was that they will not process returns, refunds or exchanges (except warranty) for orders placed via the UK Apple online store.
  7. jonnykanzen thread starter macrumors member

    Nov 11, 2009
    I am indeed in the UK and no you cannot return it in store.....must be part of their tax evasion scheme as my credit card has been charged by Apple International (Ireland)

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