Purchased albums disappear when Apple Music is enabled

rorschach

macrumors 68020
Original poster
Jul 27, 2003
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So I have a few Beatles albums that I purchased from iTunes.

After I updated to 8.4 and enabled Apple Music, all of those albums — which aren't on Apple Music — disappeared from my library in the Music app. If I turn Apple Music off, they reappear.

What gives? Can you really not have your purchased iTunes albums available in your library if they aren't on Apple Music?!
 

Fuchal

macrumors 68020
Sep 30, 2003
2,412
650
Same here, but I also have some that ARE on Apple Music. They also don't show up unless I find them and add them manually.
 

rorschach

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Original poster
Jul 27, 2003
2,062
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You need to turn on iCloud Music Library and select Merge.
That's what I did. And I tried re-downloading from iTunes App > Purchased. It shows all the songs downloading, but when I go back to the Music app, they're not there.

As soon as I turn off Apple Music, all of my purchased albums reappear.
 

Fuchal

macrumors 68020
Sep 30, 2003
2,412
650
That's what I did. And I tried re-downloading from iTunes App > Purchased. It shows all the songs downloading, but when I go back to the Music app, they're not there.

As soon as I turn off Apple Music, all of my purchased albums reappear.
Here's what I did that seemed to work:
On iTunes, I downloaded the purchased music. (You can see them all at once by making a smart playlist for "not in cloud"). Then right clicked them all and chose add to icloud. They are showing up on my phone now along with everything else.
 

kmj2318

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Aug 22, 2007
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Naples, FL
Hmm I'm trying to replicate this but my purchases are showing up. Also, I no longer have any purchases when I go to the iTunes store. It looks like they're in the process of transferring iTunes store music to Apple Music.
 

rorschach

macrumors 68020
Original poster
Jul 27, 2003
2,062
584
Here's what I did that seemed to work:
On iTunes, I downloaded the purchased music. (You can see them all at once by making a smart playlist for "not in cloud"). Then right clicked them all and chose add to icloud. They are showing up on my phone now along with everything else.
Hm, well I don't have iTunes Match (anymore).

Maybe I can try it when 12.2 is released, since it will have iCloud Music Library support and presumably Add to iCloud will be an option if you have Apple Music turned on.
 

Phil A.

Moderator
Staff member
Apr 2, 2006
5,499
2,280
Shropshire, UK
My purchases that aren't available for streaming show fine in my library. I have iTunes match so I wonder if that makes a difference at this stage? (I'm sure it will resolve itself over the next few hours though)
 

rorschach

macrumors 68020
Original poster
Jul 27, 2003
2,062
584
Hmm I'm trying to replicate this but my purchases are showing up. Also, I no longer have any purchases when I go to the iTunes store. It looks like they're in the process of transferring iTunes store music to Apple Music.
You know, that could definitely be it. But why did they not do it before launch?!

My purchases that aren't available for streaming show fine in my library. I have iTunes match so I wonder if that makes a difference at this stage? (I'm sure it will resolve itself over the next few hours though)
No iTunes Match. Used to have it, but I let it expire at the beginning of June. Could be like kmj2318 suggested and it's a server-side issue.
 

kmj2318

macrumors 68000
Aug 22, 2007
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Naples, FL
I think there are a lot of server side things going on. I have music from iTunes match, iTunes purchases, and Beats, and I'm seeing a lot weird things going on as all the music is being integrated together.