Purchased Ringtones gone

Discussion in 'iPhone' started by gsxr1000, Apr 2, 2017.

  1. gsxr1000 macrumors member

    gsxr1000

    Joined:
    Jan 19, 2014
    Location:
    North Carolina
    #1
    Every freaking time I move to a new phone I loose my ringtones and alerts purchased through iTunes. Any help.
     
  2. jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #2
    Can you find them if, on your iPhone, you go to the iTunes store, and select "More > Purchased>Tones>Not on This iPhone?"
     
  3. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #3
    To my knowledge, ringtones are not backed to the cloud, as are most other purchases. They must be manually backed up. If not, they are lost and must be purchased again.
     
  4. nia820 macrumors 68000

    nia820

    Joined:
    Jun 27, 2011
    #4
    Ringtones have to be backed up on your laptop. Ringtones aren't available on the Cloud.
     
  5. macfacts macrumors 68000

    macfacts

    Joined:
    Oct 7, 2012
    Location:
    Cybertron
    #5
    Apple must be afraid users will fill up their free icloud space with ringtones ;)
     
  6. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    I have had this happen. What you can try, is call Apple and request to speak with the iTunes department. This was years ago, but they were able to restore my lost ringtones as a one time exception. I have no idea if they still offer this, but you can certainly ask. I lost a total of three ringtones and all three were restored. Good luck.
     
  7. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    I have always had to get my purchased ringtones restored via iTunes. Without fail
     
  8. bufffilm macrumors 601

    bufffilm

    Joined:
    May 3, 2011
    #8
    And you didn't backup the ringtones, why exactly?
     
  9. blairian89 macrumors regular

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #9
    If you did not backup your ringtones to iTunes you're screwed. I made that mistake one time. I now have them backed up on multiple computers; just in case.
     

Share This Page