Purchased TV Show Artwork Missing in Cloud

TooDarkPark

Suspended
Original poster
Nov 23, 2017
85
20
About 90% of my purchases TV shows are missing icons when I go to my purchases in the iTunes store on all three of my 4K Apple TVs in my house. This is only happening to the TV shows and not my purchased movies also stored in the cloud.

I've tried logging out and then back in as well as completely resetting one of the Apple TVs and the problem remains which leads me to think this is an iTunes/Apple problem.

Two of my Apple TVs are in the basement and both are fed with an ethernet connection with one modem coming in through a completely different line then the upstairs Apple TV which also has it's own model with ethernet cable going to that ATV.

Anyone else seeing this or know how I can fix this if it isn't an Apple problem?

IMG_0845.jpg
 

steve23094

macrumors 68030
Apr 23, 2013
2,696
1,484
It happens sometimes and normally fixes itself. Sometimes I find a restart helps pull them down.
 

TooDarkPark

Suspended
Original poster
Nov 23, 2017
85
20
Just tried again and even rebooted, still missing the artwork. Hopefully it comes back soon.
 

Tech198

macrumors G5
Mar 21, 2011
14,861
1,909
Australia, Perth
I have the same sometimes, but "no purchases" when i go to TV Shows/Purchases

And other times ok... I though it was my router and some funky dns issue... but perhaps not
 
I had this and tried everything on :apple:TV with content I made and tagged myself. Ended up having to go into iTunes where movie posters also appeared to be missing when the movies were "view as" GRID. Right click on the problematic ones (the ones missing their poster), "movie info", "Artwork" tab, touch the poster (to put the blue outline around it), click OK. Movie poster then appeared in iTunes, GRID view. Went back to :apple:TV and it appeared there too.

It appears you have to "touch" each file missing it's poster to make it work as it has worked for years now.
 

TooDarkPark

Suspended
Original poster
Nov 23, 2017
85
20
I had this and tried everything on :apple:TV with content I made and tagged myself. Ended up having to go into iTunes where movie posters also appeared to be missing when the movies were "view as" GRID. Right click on the problematic ones (the ones missing their poster), "movie info", "Artwork" tab, touch the poster (to put the blue outline around it), click OK. Movie poster then appeared in iTunes, GRID view. Went back to :apple:TV and it appeared there too.

It appears you have to "touch" each file missing it's poster to make it work as it has worked for years now.
That always works for shows stored on my computer but not for shows bought and stored on the cloud unfortunately. The problem is still happening today.
 
Experiment? What happens if you download one stored in the cloud? Then try that. Then delete it from local storage so it's in the cloud again? Does :apple:TV "find" the poster again?

Yes, this is a hassle. But the alternative is waiting for Apple to do something on their end... which could be a long, long wait. Of course, report it to Apple as a probable bug but, in my experience, the bug list gets pretty slow attention too. So the choices are try what you are able to try yourself and see if you can resolve the issue or just roll with it until maybe Apple gets around to doing something.
 
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Killerbob

macrumors 65816
Jan 25, 2008
1,061
102
The same problem with music, and it has been a nuisance for years, actually since Apple Music. I have hundreds, if not thousands of albums ripped from my CDs, and I have assigned album art to each and every one of them. Then when I syncronised with Apple Music the first time, about ⅓ of it just disappeared. I can’t even go in and “search for missing album art”. Also, now I have a high number of incorrectly assigned album art, whereas before it was correct.

And, reporting it to Apple? I have done that several times, and they simply do not give a ****.
 
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jnlauderdale

macrumors newbie
Jun 10, 2011
5
0
LA
About 90% of my purchases TV shows are missing icons when I go to my purchases in the iTunes store on all three of my 4K Apple TVs in my house. This is only happening to the TV shows and not my purchased movies also stored in the cloud.

I've tried logging out and then back in as well as completely resetting one of the Apple TVs and the problem remains which leads me to think this is an iTunes/Apple problem.

Two of my Apple TVs are in the basement and both are fed with an ethernet connection with one modem coming in through a completely different line then the upstairs Apple TV which also has it's own model with ethernet cable going to that ATV.

Anyone else seeing this or know how I can fix this if it isn't an Apple problem?

View attachment 792217
[doublepost=1539146692][/doublepost]Happening to me as well. Been ongoing for several days. Restarting and plugging and unplugging various modems not working. Had Apple said anything?
 

elbartino

macrumors member
Apr 21, 2015
53
0
I’m having this issue also very annoying


About 90% of my purchases TV shows are missing icons when I go to my purchases in the iTunes store on all three of my 4K Apple TVs in my house. This is only happening to the TV shows and not my purchased movies also stored in the cloud.

I've tried logging out and then back in as well as completely resetting one of the Apple TVs and the problem remains which leads me to think this is an iTunes/Apple problem.

Two of my Apple TVs are in the basement and both are fed with an ethernet connection with one modem coming in through a completely different line then the upstairs Apple TV which also has it's own model with ethernet cable going to that ATV.

Anyone else seeing this or know how I can fix this if it isn't an Apple problem?

View attachment 792217
 

BasicGreatGuy

macrumors G5
Sep 21, 2012
13,197
12,609
In the middle of several books.
I just filed a bug report about this problem. Like others, logging out and resetting the Apple TV did not do anything to solve the problem. It was working fine before 2 weeks ago etc. Really annoying to have missing purchased artwork.
 

a.jfred

macrumors 6502
May 28, 2010
384
17
Austin, TX
I'm having the same issue with my AppleTV - Not all are missing, but most of them are. iTunes library on my computer, phone & iPad are fine, it's ONLY the AppleTV, which leaves me believing it's something to do with the recent update.
 
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seanrt

macrumors regular
Jan 8, 2015
113
51
USA
Same thing going on with my purchases when on AppleTV, nearly 3/4 of my purchases are missing artwork.
 

MacUser09

macrumors 6502
Sep 26, 2009
250
18
UK
The same thing happened to me as well on my ATV 4K running 12.0.1.
Movies are OK. Only affects TV shows. Only 15 out of 165 showing. Where thumbnail should be, there are just greyed out tv icons. If I click on some I can play the show. Others sometimes say "Could not play due to an error."

Everything still there on my Macbook though.

Tried both signing out of iTunes, and resetting ATV. No change.
 
Shaping up to be THE big innovation rolled out at next summer's WWDC: "We are soooooo excited to announce that tvOS 13 will add image thumbnails for each video! We made a 6-minute commercial to tell you about it and I'd like to show it to you now..." (commercial going on and on about video image thumbnails).

Lights come back up: "Look at these beautiful posters to highlight each video... just beautiful... and these amazing posters are headlining over 3 new features in tvOS13... available later this Fall"

I'm joking of course... but barely. I'm actually fearing that that may play out.;)
 

hick9

macrumors member
Apr 5, 2011
49
23
I've been writing Apple and complaining about this for close to a year. All the TV content I made and tagged myself that's in my iTunes refuses to display the artwork on my AppleTV 4K. My Movies Display just fine. From my experience it also seems to be an AppleTV 4K issue. In addition to my AppleTV 4K I have (2) Generation 4 and (2) Generation 3 AppleTV's and the artwork displays with no issues.
 
For content you make yourself, hop into iTunes. You'll probably see that the artwork (poster) appears to be missing on the "grid view" page too. However, "Movie Info" or "TV Show Info" the files with missing artwork, "Artwork" and the image will be there. Click on the image. Then close the "movie info" window. It should reappear in iTunes "grid view". If it does, it should reappear on an :apple:TV4K screen too (possibly after a restart if not immediate). This workaround works for me.

Yes, it's a pain to have something that has "just worked" for years and years to suddenly stop working (and only seemingly selectively with SOME files). And yes, it's a BIGGER pain if you have a LOT of homemade content and many are now missing their thumbnails. But submitting and then waiting on Apple to get around to fixing :apple:TV bugs can be a very long wait. Find your own solution, just live with Apple's choices or give up on Apple and move on to something that is somehow able to get much more focus from companies with much less cash on hand.

For example, once long ago "fast scroll" worked really well. Then Apple decided to "improve" from showing a list of media to showing the thumbnails for each piece of media. Now "fast scroll" is an exercise in start & stop & start & stop. Why? Because the code is apparently prioritizing the loading of thumbnails from scratch EVERY TIME vs. just storing the bundle of relatively tiny jpegs in that 32GB or 64GB we paid for (or just sticking with what was "just works" lists without thumbnails). Of course, good chunks of that GB will be allocated to slow scrolls of beaches or buildings... but let's NOT allocate a little space to hold thumbnails locally so that (NOT) fast scroll doesn't have to stream all that over from the master computer each & every time.

I so miss "just works" Apple. Bugs are natural- nothing is perfect- but it's tough to see "2XX Billion in the Bank" posts and "Another best-ever record quarter" statements while relatively simple features of a relatively small number of products are broken... for long periods of time. It's not like Apple is broke and/or lacks talent. Does everybody there have to focus on only 1 thing at a time?
 
Last edited:

ImAnAgent

Suspended
Oct 11, 2018
273
211
My mind
I've been having the same problem for a few weeks. The TV show artwork is back now but everything stored on apples servers loads so slow or not at all.
 
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