Purchases disappear after download

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by amnichols10, Jan 21, 2014.

  1. amnichols10 macrumors regular

    Joined:
    May 19, 2008
    #1
    Movies and TV shows that I download from my "purchases" section in account onto my iPad disappear when I try to play them. Here are a couple of notes of what happens to me.

    -I download them from icloud

    -I try to play them and when I do they go back to the menu screen

    -After that the items disappear altogether or the video app crashes


    Has this happened to anyone else? Has this happened to anyone who has download through iTunes and not iCloud. Thanks for reading and I hope that this makes sense.
     
  2. pmontanarella macrumors 6502

    Joined:
    Oct 12, 2012
    Location:
    Rio de Janeiro, Brazil
    #2
    What do you mean you download them from iCloud? iTunes in the Cloud (previous purchases)?
     
  3. amnichols10 thread starter macrumors regular

    Joined:
    May 19, 2008
    #3
    Yeah it's through previous purchases. From iTunes in the cloud
     
  4. pmontanarella macrumors 6502

    Joined:
    Oct 12, 2012
    Location:
    Rio de Janeiro, Brazil
    #4
    Strange. Does that happen only in iOS, only on a particular device or also on iTunes?
     
  5. amnichols10 thread starter macrumors regular

    Joined:
    May 19, 2008
  6. pmontanarella macrumors 6502

    Joined:
    Oct 12, 2012
    Location:
    Rio de Janeiro, Brazil
    #6
    You might try logging out and back in in the iOS Settings. Otherwise I'd try to reset the iPad.
     

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