Purchasing from Macmall, etc,......

Discussion in 'MacBook Pro' started by marc55, Nov 8, 2013.

  1. marc55, Nov 8, 2013
    Last edited: Nov 8, 2013

    marc55 macrumors 6502a

    marc55

    Joined:
    Oct 14, 2011
    #1
    If we buy a rMBP from a vendor like Macmall, and it has some kind of defect within the 14 days, like a yellow screen, etc., would we be able to exchange it at an Apple store?
     
  2. ipodlover77 macrumors 65816

    ipodlover77

    Joined:
    Jan 17, 2009
    #2
    No. Apple store exchanges will only happen if you purchase it through the apple store. If you want to exchange it, you have to go through the company you purchased it from, even though they might be an authorized apple retailer.
     
  3. marc55 thread starter macrumors 6502a

    marc55

    Joined:
    Oct 14, 2011
    #3
    Macmall indicates that the MBP would fall under Apple's warranty, so if I have a defective unit, what are my options?
     
  4. pat.micunnis macrumors regular

    Joined:
    Sep 24, 2013
    #4
    Did you call Macmall customer service directly to ask your questions? Looking at Macmall's return policy on their website, it seems a bit sketchy -- it looks like you'll have to go through the Apple warranty process.

    This is why I prefer to buy from Apple directly.
     
  5. Yahooligan macrumors 6502a

    Yahooligan

    Joined:
    Aug 7, 2011
    Location:
    Illinois
    #5
    You give it to Apple and they repair it, giving you the same unit back only repaired. Could take days to get it back, it would be a warranty repair whereas what you're wanting to do is take it back to a store where you didn't buy it and exchange it.
     
  6. niteflyr macrumors 6502a

    Joined:
    Nov 29, 2011
    Location:
    Southern Cal
    #6
    It is indeed Apple's warranty. It's up to Apple to fix it or replace it.

    Returns would have to go back to the seller and whatever their policy is.

    http://store.apple.com/us/help/returns_refund
    .
     
  7. isephmusic macrumors 6502

    Joined:
    Oct 31, 2012
    #7
    i bought my macbook at some colege store and i coudlnt return it at apple. was stuck with it until sold on craiglist. so yes u can get it fixed for issues but not return or exchanged. only way they give new one is proof of uncraftsmanship.
     
  8. OTACORB macrumors 6502a

    OTACORB

    Joined:
    Jun 21, 2009
    Location:
    Central, Louisiana
    #8
    Buy from Amazon, no tax in most states and 30 day return window! Usually they are close to cheapest and if you are a prime member free shipping.
     
  9. marc55 thread starter macrumors 6502a

    marc55

    Joined:
    Oct 14, 2011
    #9
    Yes, I spoke to customer service. After posting this I called back and was told they have a 14 day policy also; if the unit is defective they will send me a replacement and pay return postage. They are reputable, so I don't anticipate any issues.

    Amazon now charges taxes in NJ!
     

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