Purple stripes on white screen

Discussion in 'iMac' started by Aibolit66, Dec 17, 2014.

  1. Aibolit66 macrumors newbie

    Joined:
    Jan 26, 2011
    Location:
    NH, USA
    #1
    Hi, Please excuse me for my English Please help. I have 3 y.o. 27 in IMac (mid 2011) model. Spontaneously it is started to reboot into white\gray screen with purple stripes, then it goes to constant reboot cycle. After I shut it down and wait it might boot normal or might not and still give me these stripes. Brought it to authorized store and it booted just fine in the store. They said that I had uncertified memory installed and it is true, but these memory was installed for 2 years now and never created an issue. They have removed it and said that issue is resolved and Dx test was fine. When I brought it home ( no uncertified memory) issue still continuos . Please help.
     

    Attached Files:

  2. yjchua95, Dec 17, 2014
    Last edited: Dec 17, 2014

    yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #2
    Looks like the Radeongate problem that affects 27" 2011 iMacs with the 6970M card.

    Unfortunately, these models are probably no longer eligible for the recall program by Apple. I might be wrong though.
     
  3. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #3
    Wrong.

    Apple's Radeon 6970M Replacement Program is for 4 years from the date of retail sale. Since the affected machines were sold between May, 2011 and October, 2012, there are none yet ineligible from the program.

    If the OP has a machine with the 6970M, I'd urge him to send it in to Apple for free replacement ASAP.
     
  4. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #4
    I stand corrected.

    I initially thought it was 3 years.
     
  5. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #5
    Well, time is of the essence in this case if it is a bad 6970M. Starting in May of next year, a lot of folks with bad cards are going to be stuck with them or forced to repair them on their own dimes.
     
  6. Aibolit66 thread starter macrumors newbie

    Joined:
    Jan 26, 2011
    Location:
    NH, USA
    #6
    Thank you very much, I will try to push apple to replace it. Issue is annoing .
     
  7. Aibolit66 thread starter macrumors newbie

    Joined:
    Jan 26, 2011
    Location:
    NH, USA
    #7
    Sorry for the long Log, but does this panic explains the behavior?

    Thank you
    ---------------------

    Recent Contents: Anonymous UUID: A5B20576-35DC-D392-BCD6-20C1B46CB6F8

    Thu Dec 11 20:36:46 2014

    *** Panic Report ***
    panic(cpu 3 caller 0xffffff800adff683): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x7, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-2782.1.97/osfmk/x86_64/pmap.c:2471
    Backtrace (CPU 3), Frame : Return Address
    0xffffff818550a500 : 0xffffff800ad3a811
    0xffffff818550a580 : 0xffffff800adff683
    0xffffff818550a610 : 0xffffff800ae05913
    0xffffff818550a700 : 0xffffff800ae065e5
    0xffffff818550a760 : 0xffffff800adb6b4a
    0xffffff818550a870 : 0xffffff800adacd2c
    0xffffff818550a8a0 : 0xffffff800adceba1
    0xffffff818550a8e0 : 0xffffff800af2be7e
    0xffffff818550a8f0 : 0xffffff7f8c3e938d
    0xffffff818550aa30 : 0xffffff800af85445
    0xffffff818550aa90 : 0xffffff800af2bfe3
    0xffffff818550abe0 : 0xffffff800af389ee
    0xffffff818550ad70 : 0xffffff800af3772f
    0xffffff818550ae30 : 0xffffff800af3c53d
    0xffffff818550aea0 : 0xffffff800af3b254
    0xffffff818550b060 : 0xffffff800af37292
    0xffffff818550b320 : 0xffffff800b1425e8
    0xffffff818550b3b0 : 0xffffff800b16c4f6
    0xffffff818550b4a0 : 0xffffff800af763b4
    0xffffff818550b510 : 0xffffff7f8cc27d0e
    0xffffff818550b570 : 0xffffff7f8cc281bb
    0xffffff818550b670 : 0xffffff7f8cc27666
    0xffffff818550b7d0 : 0xffffff800af8feac
    0xffffff818550b820 : 0xffffff800af8d833
    0xffffff818550b8d0 : 0xffffff800b147436
    0xffffff818550b9b0 : 0xffffff800b246372
    0xffffff818550bac0 : 0xffffff800ad952a8
    0xffffff818550bb10 : 0xffffff800ad943f3
    0xffffff818550bb50 : 0xffffff800ad9f75b
    0xffffff818550bd00 : 0xffffff800ada3902
    0xffffff818550bf20 : 0xffffff800ae1ec9c
    0xffffff818550bfb0 : 0xffffff800ae3a355
    Kernel Extensions in backtrace:
    com.apple.BootCache(35.0)[708823A5-E397-3573-9359-83B7055C97A8]@0xffffff7f8c3e6000->0xffffff7f8c3effff
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib(1.0d1)[988D8F4D-CE96-3483-AE31-E833D2AD74DD]@0xffffff7f8cc26000->0xffffff7f8cc2afff

    BSD process name corresponding to current thread: CVMCompiler

    Mac OS version:
    14B25

    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide: 0x000000000aa00000
    Kernel text base: 0xffffff800ac00000
    __HIB text base: 0xffffff800ab00000
    System model name: iMac12,2 (Mac-942B59F58194171B)

    System uptime in nanoseconds: 73088217064
    last loaded kext at 67946611324: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f8c931000, size 36864)
    loaded kexts:
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.driver.AGPM 100.14.37
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleBluetoothMultitouch 85.3
    com.apple.iokit.IOBluetoothSerialManager 4.3.1f2
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.ApplePolicyControl 3.7.21
    com.apple.driver.AppleHDAHardwareConfigDriver 267.0
    com.apple.driver.AppleHDA 267.0
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleMikeyDriver 267.0
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.kext.AMDFramebuffer 1.2.8
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleIntelHD3000Graphics 10.0.0
    com.apple.AMDRadeonX3000 1.2.8
    com.apple.driver.AppleHV 1
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleMuxControl 3.7.21
    com.apple.driver.AppleBacklight 170.4.12
    com.apple.driver.AppleMCCSControl 1.2.10
    com.apple.kext.AMD6000Controller 1.2.8
    com.apple.iokit.IOBluetoothUSBDFU 4.3.1f2
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
    com.apple.iokit.SCSITaskUserClient 3.7.0
    com.apple.driver.AppleUSBCardReader 3.5.0
    com.apple.driver.AppleIRController 327.5
    com.apple.driver.AppleFileSystemDriver 3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.5
    com.apple.driver.AppleUSBHub 705.4.1
    com.apple.driver.AirPort.Atheros40 700.74.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
    com.apple.driver.AppleAHCIPort 3.0.7
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBUHCI 656.4.1
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleBluetoothHIDKeyboard 175.5
    com.apple.driver.AppleHIDKeyboard 175.5
    com.apple.driver.IOBluetoothHIDDriver 4.3.1f2
    com.apple.driver.AppleMultitouchDriver 260.30
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 267.0
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOAudioFamily 200.6
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOSurface 97
    com.apple.iokit.IOAcceleratorFamily2 156.4
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleThunderboltEDMSink 4.0.2
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleGraphicsControl 3.7.21
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.kext.AMDSupport 1.2.8
    com.apple.AppleGraphicsDeviceControl 3.7.21
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2
    com.apple.iokit.IOBluetoothFamily 4.3.1f2
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleHDAController 267.0
    com.apple.iokit.IOHDAFamily 267.0
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
    com.apple.iokit.IOUSBMassStorageClass 3.7.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IO80211Family 700.52
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
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    com.apple.driver.AppleMobileFileIntegrity 1.0.5
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    com.apple.driver.DiskImages 389.1
    com.apple.iokit.IOStorageFamily 2.0
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    com.apple.driver.AppleFDEKeyStore 28.30
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    com.apple.kec.pthread 1
     
  8. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #8
    Kernel panics can have many causes but are usually related to bad/failing RAM or other failing hardware. You don't seem to have any 3rd party device drivers installed, which can be another cause of them.

    What you need to do is to show that picture of your screen with the vertical stripes to Apple and then remind them of the 6970M replacement program and they should replace the video card for you with no questions asked. The screenshot you posted indicates your machine almost certainly has a failing 6970M.

    If you get the machine back and the kernel panics persist, you start to look at the RAM, but I think there is a good chance that the GPU replacement will resolve all of your issues.
     
  9. Aibolit66 thread starter macrumors newbie

    Joined:
    Jan 26, 2011
    Location:
    NH, USA

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