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Qantas Customers Discover Apple Watch Doesn't Fit Under Airline's Boarding Pass Scanners

Rainbow Evil said:
I can understand some things being difficult to account for without having the actual product, but they had a team develop the app for :apple:Watch and didn't at any point think about the scanner when they were implementing the QR code? If fitting a phone under it only just works, how did they ever think a wrist with a watch on would fit under??
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They all fly on Southwest.
 
This is symptomatic of the issue we're seeing with a lot of Apple Watch apps - people are making them for the sake of it, not because they're thought of a good way to solve a problem.

Clearly this is a pretty egregious example - the fact that this passed QA at Quantas is a bit embarrassing for them, but I don't want to bash them too much - everyone makes mistakes, there are multiple components involved, it's sometimes surprisingly easy to miss obvious issues like this.
 
Too bad they weren’t celebrities or fashion models. They would have received tons of watches.
 
mazz0 said:
This is symptomatic of the issue we're seeing with a lot of Apple Watch apps - people are making them for the sake of it, not because they're thought of a good way to solve a problem.

Clearly this is a pretty egregious example - the fact that this passed QA at Quantas is a bit embarrassing for them, but I don't want to bash them too much - everyone makes mistakes, there are multiple components involved, it's sometimes surprisingly easy to miss obvious issues like this.
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Hey, logic and empathy all in one post! Remarkable for Macrumors!
 
RogerWilco said:
Yes, from what I read it would ruin their day. :cool: They bought the watch to save them from extracting their phone from pants or purse, and like-you-know, like-become-like-more-efficient. This will totally drain their psyche, shatter all self esteem.
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I guess they better return it then. They will lose the 1 second of efficiency saved by pulling an iPhone out but at least won't be frustrated when their Apple Watch can't be used.
 
ArtOfWarfare said:
It depends on where you keep your iPhone. If you keep it in your pocket, it's probably easier to take it out. If you keep it in a bag, maybe not.
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Now you're just nit picking. Generally people carry their phones on them in their pocket... I mean if you lodge your phone up your butt then taking the watch off will be easier but seriously... COME ON!
 
MrXiro said:
Now you're just nit picking. Generally people carry their phones on them in their pocket... I mean if you lodge your phone up your butt then taking the watch off will be easier but seriously... COME ON!
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General males carry their phones on them in their pocket.

Much of my wife's wardrobe lacks pockets suitable for putting a phone in, so it often ends up in a handbag instead. I don't know if my mom ever keeps her phone anywhere other than her purse.

This seems to be a common problem in clothing for females, that they lack pockets large enough to safely hold an iPhone.
 
ArtOfWarfare said:
General males carry their phones on them in their pocket.

Much of my wife's wardrobe lacks pockets suitable for putting a phone in, so it often ends up in a handbag instead. I don't know if my mom ever keeps her phone anywhere other than her purse.

This seems to be a common problem in clothing for females, that they lack pockets large enough to safely hold an iPhone.
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My wife keeps her phone in her pocket or in her hand 90% of the time. She uses the phone too often to leave it in her purse. So I have to disagree with you on the generality of gender on this matter too. If the girl is tech savvy enough to own an Apple Watch she probably has her phone in her hand or at her side at all times. Though the Apple Watch WOULD allow someone to leave their phone in a bag since it does just about everything the phone does.
 
ArtOfWarfare said:
It depends on where you keep your iPhone. If you keep it in your pocket, it's probably easier to take it out. If you keep it in a bag, maybe not.
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Sure...but at the same time how did we all do it all this time until just a few weeks ago? It's not like all those options suddenly disappeared or became more complicated or worse.
 
fixed it for you

Qantas Customers Discover Watches Dont Fit Under Airline's Boarding Pass Scanners - person in charge sacked due to being an idiot
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This is so typical. I was coming back from Germany last week and I had the same thought (before receiving the watch) I wondered whether the watch would fit as I used my phone to scan my boarding pass, I expect some scanners to work ok but most don't.
Women don't often carry their phones in their pockets, I carry mine in my handbag, and I travel regularly. I thought the watch would help me in having one less thing to carry. Not a biggie but disappointing, at least until they change their scanners, which I expect won't be the first thing in the to-do list of any airline. :mad:
 
MacRumors said:
"We initially locked in a concept but when trying it on the actual device, it didn't work as well as I thought it would," he said.
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Amen.

You're lucky if these things resemble each other:

1. Your original mental concept of your app's user experience.
2. Your app's user experience while running in the Xcode iOS simulator.
3. Your app's user experience while running on an actual iOS device.
 
SockRolid said:
Amen.

You're lucky if these things resemble each other:

1. Your original mental concept of your app's user experience.
2. Your app's user experience while running in the Xcode iOS simulator.
3. Your app's user experience while running on an actual iOS device.
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Yes, there's that, in a more generic sense, but in this case it seems like what's mentioned in these earlier replies is quite a bit more relevant (and really simpler):
JohnApples said:
Sure, they didn't have a watch to test it with, but Apple did display the dimensions on the website well before the Watch was released. No one thought to look for the dimensions and do a quick measure for the scanner?
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roland.g said:
You needed the watch in hand to anticipate the thickness of someone's arm with a watch?!?! Really. About the same thickness as a regular wrist with watch. And with the varying sizes of people's wrists this is simply not thinking on their part. They developed the app without ever clueing into this hurdle.
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Rainbow Evil said:
I can understand some things being difficult to account for without having the actual product, but they had a team develop the app for :apple:Watch and didn't at any point think about the scanner when they were implementing the QR code? If fitting a phone under it only just works, how did they ever think a wrist with a watch on would fit under??
Click to expand...
Trik said:
Couldn't they have just worn a watch and tried to "scan" it under the scanner? It doesn't take a genius to pretend they're wearing an Apple Watch and decide if it's a good user experience.
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"We initially locked in a concept but when trying it on the actual device, it didn't work as well as I thought it would," he said.

"It proved that designing without testing on the actual device can compromise the user experience. Good enough just isn't acceptable. I wanted to bring the Apple Watch experience to a whole new level."
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This is just a bunch of non-sense, As others have pointed out, they could have very well just tested the hardware for its ability to accommodate a wrist + watch. Clearly they are just trying to pass the blame onto Apple rather than the fact that they didn't do their homework very well.

Unless they pointed out that the apple watch is x.x mm thicker than what they had expected on their "field" tests prior to Apple watch launch....then the statement could have been applicable.

Lastly, if they ever went to the Apple headquarters to test their App, I'm sure they could have very well brought along a dummy scanner to further test their "theory"
 
LOL! The QF app designer just didn't put enough thought through the process. Just coding monkeys who couldn't think outside of the box.
 
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