Quality Program e1

Discussion in 'MacBook Air' started by kinori, Nov 28, 2014.

  1. kinori macrumors newbie

    Nov 28, 2014
    Hi, so I just dropped my mba 2012 off at the genius bar because my ssd. The Genius told me that the repair would be free, but when he gave the receipt the estimated cost came out to be around 450 dollars. He assured me that it would be free due to a ssd warranty. The warranty for my computer expired a year ago, so I'm assuming he's talking about something else. The receipt I received in my email said that the warranty was something called quality program (e1), but the estimated price was still 450. Does anybody know if the repair is free or will it be 450.
  2. joshlalonde macrumors 6502


    Jul 12, 2014
    2 things...
    1. What made you think you would be able to get a no additional cost repair without a warranty?
    2. Well, I guess you answered question 1... but if you don't know what the details are and are not sure, despite his assurances, why would you just send it in without fist clarifying?

    Most likely you owe $450 for your repair. You had to get it done anyways.
    I'm not sure what it is your talking about, but perhaps you can persuade Apple to reduce the price or even annul it altogether. It's only been 2 years, which is a bit ridiculous. I would complain about that.

    Also, looking forward, perhaps you should get an extended warranty on your device. If you're paying $1000+ on a computer, it's worth it to get a warranty. I got a 3 year warranty on my computer, enough to last me through college. After that, I'll take good care of it, but it won't matter as much.
  3. kinori thread starter macrumors newbie

    Nov 28, 2014
    The quality program e1 warranty is because of:

    The genius guy told me it was free, but he couldn't change the estimated price manually. I'm just not sure if I have to find him when I pick up my computer or I could ask anyone since the estimated price still says 450.
  4. motrek macrumors 68020

    Sep 14, 2012
    Get something in writing, then it should be no problem.
  5. Brian Y macrumors 68040

    Oct 21, 2012
    He has it in writing. Quality Program means Apple are paying. If you had to pay, it would say "Out of warranty" or "Accidental Damage". When it goes through the till, it won't require payment for parts covered under the quality program.

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