I just got off the phone with the Apple care people who, after hours of negotiating on the phone, have decided that I will get a replacement MBP the next time my current one breaks. I have had way too many problems with this one, to say the least and am quite certain something else is going to go wrong. Anyway, I have a 15" 2.4 ghz c2d (Fall of '07 model) with a glossy screen, 2.4 ghz, 2gb ram, and a 160gb hard drive. After inquiring about what the replacement would be, the applecare rep told me it would be a 2.4 ghz, 2gb ram, and 250 gb hard drive. I asked her what the video card would be, but she told me she "couldn't tell." I inquired as to whether it would be a unibody MBP, but she said she didn't know and we would get there, if it came to that point. She told me because my current MBP is "custom because I ordered a glossy screen" I would not be able to go through the apple store for a replacement. Does this mean the replacement will not be a unibody or is she clueless? What is the typical Apple protocol, if anyone knows?