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TJames

macrumors newbie
Original poster
Apr 2, 2008
10
0
I accidentally spilled a little bit of coffee on my Macbook Pro this morning. A few minutes later I realized there was a vertical line of dead pixels going up the screen, and my delete key stopped working. I spoke with Applecare and set up a repair claim but they said if they see accidental damage, they will not cover the parts. Now my question is, anyone with knowledge of how damage claims work, do you think there is a good chance that they will notice the accidental damage?

Another question, I was also given the option of bringing my Macbook Pro to an independent Mac certified repair shop, do you think they would be a little more lenient the accidental damage?

Thanks.
 
They will notice the liquid damage thanks to the liquid damage sensors they have inside their machines.

Damage claim? You cannot make a claim with Apple.

I was also given the option of bringing my Macbook Pro to an independent Mac certified repair shop, do you think they would be a little more lenient the accidental damage?
Nope.
 
"Damage claim? You cannot make a claim with Apple."


Yeah, i just meant the damage department or whatever.....you can easily understand what i meant by that....
 
You are likely hosed.

How did you purchase the Mac? Did you use a credit card? Some cards have accidental damage/theft coverage for a certain period. American Express Gold will cover accidental damage on purchases up to 90 days and $1,000 per an occurrence. Some other bank cards have similar plans.
 
You are likely hosed.

How did you purchase the Mac? Did you use a credit card? Some cards have accidental damage/theft coverage for a certain period. American Express Gold will cover accidental damage on purchases up to 90 days and $1,000 per an occurrence. Some other bank cards have similar plans.

Well, i know i've had it for around a year or two, so that's not really an option. But to answer you question, yes it was purchased with a credit card, but i'm not sure of which type, it was a gift.
 
I think the pre-unibody laptops don't have any liquid sensors, so if you have one of these, just clean out the insides before taking it in.
In all honesty, you should pay for repairs.
 
It's so absurd that Apple doesn't offer accidental protection. Most other OEMs do...
 
It's worth a try

I speak as someone who worked depot for a Microage affiliate who serviced name brand PCs (everything but Toshiba) and Apple too. In the early '90s I was a Resource Specialist for a liberal arts college and was responsible for the computer lab repairs of the Mac SE's and Pluses that needed frequent servicing from tehir heavy use.

Working for Microage, if an Apple computer was under Applecare or original warranty, we did not take a lot of time looking for damage caused by accident.

In fact, the only time I remember denying a claim to anybody with a valid warranty was when the user admitted running over his Compaq Prolinea with his car. The main damage were cracks to the case and a loose inverter board. After I told him that constituted abuse and couldn't be covered by warranty, he claimed he was just kidding. When I told him the cracks were consistent with his story he didn't push it. He probably felt like a doofus. (The Compaq still worked fine, they had some tough laptops in those days.)

Anyway, I believe how you are treated depends on how they address the problem. If they pull the screen &/or inverter board and keyboard, they MIGHT see the dried coffee. They MIGHT void the warranty. Or they might simply take the bad parts and return them to Apple, where they likely be disposed of and never even looked at.

If they send the whole unit to Apple, and act only as customer interface, then maybe policies have changed if they have enough cheap help who can take the time to look at the defective part and look specifically for coffee.

Margins are smaller now, but I still think if you refuse to make the mental connection between the spill and the defect, that you can kep your mouth shut with a non-Apple store dealer and likely get service. Even Best Buy would probably be okay. Almost any kind of electrical problem or product defect cancause the problem you describe.

I don't recommend this, but if you wanted to be too clever, you could simply short the thing out with high voltage or damage the zero sector on the hard drive. When they replace the other parts, they won't be looking for coffee under the keyboard.
 
yea, other oem's do...but very very rarely pay out.

accidental damage warranty is a joke....

+1. I am no Apple-fanboy, and Apple seems to have done right by offering a useful (and somewhat reasonably priced) warranty without trying to scam on some of the shady add-ons.
 
use the ifixit tutorials to open up your macbook pro. clean any coffee stains. then send it in for repairs. make sure you have good tools to avoid stripping.
 
You're probably out of luck....open it. clean it. take it in and hope for the best...
 
Open it, take the liquid sensors out, take it to Apple and say you'll sue if they fix nothing.

This is what is wrong with our world today. People don't want to take responsibility for their own actions. The op broke it now he/she should have to pay for the repair.
 
If the MBP is over a year old and no Apple Care was purchased then why clean it up before sending it in - it is not covered.

Do you have the 3 year Apple Care coverage?
 
I accidentally spilled a little bit of coffee on my Macbook Pro this morning. A few minutes later I realized there was a vertical line of dead pixels going up the screen, and my delete key stopped working. I spoke with Applecare and set up a repair claim but they said if they see accidental damage, they will not cover the parts. Now my question is, anyone with knowledge of how damage claims work, do you think there is a good chance that they will notice the accidental damage?

Another question, I was also given the option of bringing my Macbook Pro to an independent Mac certified repair shop, do you think they would be a little more lenient the accidental damage?

Thanks.

We took a Coffee Damaged Notebook to Apple. One of the early model White Books.

They gave it back to us and said ... " Liquid Damage not covered .... cost to repaid by Apple and keep warranty ...$750.00 "

They even told us what part had failed.

Taking to an Apple Authorized Service Center would be a better option.

In our case it was a $40 cable. Apple would not sell us the cable, but the Service Center did.





.
 
+1. I am no Apple-fanboy, and Apple seems to have done right by offering a useful (and somewhat reasonably priced) warranty without trying to scam on some of the shady add-ons.

Not really, $349 is on par with Dell and Sony which both offer AD options (Dell being more willing to accept any damage). HP on the other hand offered us a $449 3 yr support with AD for our $800 laptop (not worth it, I'll just buy another one). Apple should offer the AD option since their laptops frequently exceed $2000. Even $449 might be worth it on a $2799 17" uMBP.

Cheers,
 
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