Question about accidental damage to my Macbook Pro.

Discussion in 'MacBook Pro' started by TJames, Jul 7, 2009.

  1. TJames macrumors newbie

    Joined:
    Apr 2, 2008
    #1
    I accidentally spilled a little bit of coffee on my Macbook Pro this morning. A few minutes later I realized there was a vertical line of dead pixels going up the screen, and my delete key stopped working. I spoke with Applecare and set up a repair claim but they said if they see accidental damage, they will not cover the parts. Now my question is, anyone with knowledge of how damage claims work, do you think there is a good chance that they will notice the accidental damage?

    Another question, I was also given the option of bringing my Macbook Pro to an independent Mac certified repair shop, do you think they would be a little more lenient the accidental damage?

    Thanks.
     
  2. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #2
    They will notice the liquid damage thanks to the liquid damage sensors they have inside their machines.

    Damage claim? You cannot make a claim with Apple.

    Nope.
     
  3. TJames thread starter macrumors newbie

    Joined:
    Apr 2, 2008
    #3
    "Damage claim? You cannot make a claim with Apple."


    Yeah, i just meant the damage department or whatever.....you can easily understand what i meant by that....
     
  4. getz76 macrumors 6502a

    getz76

    Joined:
    Jun 15, 2009
    Location:
    Hell, AL
    #4
    You are likely hosed.

    How did you purchase the Mac? Did you use a credit card? Some cards have accidental damage/theft coverage for a certain period. American Express Gold will cover accidental damage on purchases up to 90 days and $1,000 per an occurrence. Some other bank cards have similar plans.
     
  5. TJames thread starter macrumors newbie

    Joined:
    Apr 2, 2008
    #5
    Well, i know i've had it for around a year or two, so that's not really an option. But to answer you question, yes it was purchased with a credit card, but i'm not sure of which type, it was a gift.
     
  6. geoffreak macrumors 68020

    geoffreak

    Joined:
    Feb 8, 2008
    #6
    I think the pre-unibody laptops don't have any liquid sensors, so if you have one of these, just clean out the insides before taking it in.
    In all honesty, you should pay for repairs.
     
  7. Schraiber macrumors member

    Joined:
    Jun 25, 2009
    #7
    It's so absurd that Apple doesn't offer accidental protection. Most other OEMs do...
     
  8. MacModMachine macrumors 68020

    MacModMachine

    Joined:
    Apr 3, 2009
    Location:
    Canada
    #8
    yea, other oem's do...but very very rarely pay out.

    accidental damage warranty is a joke....
     
  9. sittnick macrumors member

    Joined:
    Jan 9, 2008
    #9
    It's worth a try

    I speak as someone who worked depot for a Microage affiliate who serviced name brand PCs (everything but Toshiba) and Apple too. In the early '90s I was a Resource Specialist for a liberal arts college and was responsible for the computer lab repairs of the Mac SE's and Pluses that needed frequent servicing from tehir heavy use.

    Working for Microage, if an Apple computer was under Applecare or original warranty, we did not take a lot of time looking for damage caused by accident.

    In fact, the only time I remember denying a claim to anybody with a valid warranty was when the user admitted running over his Compaq Prolinea with his car. The main damage were cracks to the case and a loose inverter board. After I told him that constituted abuse and couldn't be covered by warranty, he claimed he was just kidding. When I told him the cracks were consistent with his story he didn't push it. He probably felt like a doofus. (The Compaq still worked fine, they had some tough laptops in those days.)

    Anyway, I believe how you are treated depends on how they address the problem. If they pull the screen &/or inverter board and keyboard, they MIGHT see the dried coffee. They MIGHT void the warranty. Or they might simply take the bad parts and return them to Apple, where they likely be disposed of and never even looked at.

    If they send the whole unit to Apple, and act only as customer interface, then maybe policies have changed if they have enough cheap help who can take the time to look at the defective part and look specifically for coffee.

    Margins are smaller now, but I still think if you refuse to make the mental connection between the spill and the defect, that you can kep your mouth shut with a non-Apple store dealer and likely get service. Even Best Buy would probably be okay. Almost any kind of electrical problem or product defect cancause the problem you describe.

    I don't recommend this, but if you wanted to be too clever, you could simply short the thing out with high voltage or damage the zero sector on the hard drive. When they replace the other parts, they won't be looking for coffee under the keyboard.
     
  10. getz76 macrumors 6502a

    getz76

    Joined:
    Jun 15, 2009
    Location:
    Hell, AL
    #10
    +1. I am no Apple-fanboy, and Apple seems to have done right by offering a useful (and somewhat reasonably priced) warranty without trying to scam on some of the shady add-ons.
     
  11. Vulcan macrumors 65816

    Vulcan

    Joined:
    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #11
    All MBP's have liquid sensors, unibody or not. Unfortunately, they'll probably know.
     
  12. DoNoHarm macrumors 65816

    DoNoHarm

    Joined:
    Oct 8, 2008
    Location:
    Maine
    #12
    use the ifixit tutorials to open up your macbook pro. clean any coffee stains. then send it in for repairs. make sure you have good tools to avoid stripping.
     
  13. Vulcan macrumors 65816

    Vulcan

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    Jul 17, 2008
    Location:
    Pittsburgh, PA
    #13
    You do know that the liquid sensors will still be triggered, right?
     
  14. BaronvdB macrumors 6502

    BaronvdB

    Joined:
    Oct 22, 2007
    #14
    You're probably out of luck....open it. clean it. take it in and hope for the best...
     
  15. sam10685 macrumors 68000

    sam10685

    Joined:
    Feb 2, 2006
    Location:
    Portland, OR
    #15
    Open it, take the liquid sensors out, take it to Apple and say you'll sue if they fix nothing.
     
  16. DeuceDeuce macrumors 6502a

    DeuceDeuce

    Joined:
    Aug 8, 2007
    Location:
    San Dimas, CA
    #16
    This is what is wrong with our world today. People don't want to take responsibility for their own actions. The op broke it now he/she should have to pay for the repair.
     
  17. belvdr macrumors 603

    Joined:
    Aug 15, 2005
    #17
    Yeah, real smart. Apple won't notice the missing sensors, will they? :rolleyes:
     
  18. Apple Corps macrumors 68030

    Joined:
    Apr 26, 2003
    Location:
    California
    #18
    If the MBP is over a year old and no Apple Care was purchased then why clean it up before sending it in - it is not covered.

    Do you have the 3 year Apple Care coverage?
     
  19. getz76 macrumors 6502a

    getz76

    Joined:
    Jun 15, 2009
    Location:
    Hell, AL
    #19
    +1. Thank you.
     
  20. harcosparky macrumors 68020

    Joined:
    Jan 14, 2008
    #20
    We took a Coffee Damaged Notebook to Apple. One of the early model White Books.

    They gave it back to us and said ... " Liquid Damage not covered .... cost to repaid by Apple and keep warranty ...$750.00 "

    They even told us what part had failed.

    Taking to an Apple Authorized Service Center would be a better option.

    In our case it was a $40 cable. Apple would not sell us the cable, but the Service Center did.





    .
     
  21. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #21

    ...no. Liquid sensors were introduced in Oct. 2008.

    But it's pretty easy to see coffee residue on a circuit board though. I think they'll notice.
     
  22. panzer06 macrumors 68030

    panzer06

    Joined:
    Sep 23, 2006
    Location:
    Kilrath
    #22
    Not really, $349 is on par with Dell and Sony which both offer AD options (Dell being more willing to accept any damage). HP on the other hand offered us a $449 3 yr support with AD for our $800 laptop (not worth it, I'll just buy another one). Apple should offer the AD option since their laptops frequently exceed $2000. Even $449 might be worth it on a $2799 17" uMBP.

    Cheers,
     

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