Question about Apple support Policy

Discussion in 'iPad' started by asdf212, Oct 20, 2015.

  1. asdf212 macrumors regular

    Joined:
    Feb 9, 2010
    #1
    This question is slightly between the lines. Feel free to move it.
    But settle down and if your going to be upset about it, move on.

    Looking for anyone who has ever had a mail-in iPad repair, or dealt with a broken screen/cracked issue through mail-in.

    I have an iPad with a separate microphone issue that I was working on them with, and now the screen has cracked and may not be repaired. Although its covered under warranty, I'm wondering how likely it is they will simply fix and turn it around.

    I know with iPhones, they will simply replace it or also fix the screen and send it back without a problem, but just wondering on iPads, if anyone has had a similar experience, and if they are cool about it. Any help appreciated. Thanks
     
  2. maxsix Suspended

    maxsix

    Joined:
    Jun 28, 2015
    Location:
    Western Hemisphere
    #2
    It's guesswork for us to answer that. Why waste time here when you must call Apple anyway...

    My Experience over many years and lots of Apple Products ... They're Excellent if you have Apple Care. I don't mind the extra cost to get the convenience.

    Apple has taken very good care of my products with problems.
     
  3. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #3
    apple does not repair ipad screens, they replace the entire ipad
     
  4. asdf212 thread starter macrumors regular

    Joined:
    Feb 9, 2010
  5. Lobwedgephil macrumors 68030

    Joined:
    Apr 7, 2012
    #5
    Do you have applecare? You are just going to have to pay for the replacement costs now.
     

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