So you get 2 claims for front screen damage at $29 each if you purchased AppleCare+ for $199 for iPhone X, which I did purchase. It appears that my wife's earrings scratched my phone's screen, enough to bother me - about 1.5" long. It's not awful, as you have to hold it under light with the screen off in order to see it. ....but it drives me nuts when light hits it. So my question is: Can you claim any level of damage you want for one of your two "incidents" of front screen damage? Sub-question: Do they fix YOUR phone, or do they just grab a refurb out of the back? If they grab a refurb, then my serial number from my box won't match the phone when I sell it down the road. Minor concern, but I just didn't want to claim a super minor incident and get a refurb phone. Not worth that until more screen damage occurs. Thanks for any help, as always. Appreciate the forum so much.