Question about iPhone and the Apple Genius Bar

Discussion in 'iPhone Tips, Help and Troubleshooting' started by andreab35, May 29, 2008.

  1. andreab35 macrumors 6502a

    andreab35

    Joined:
    May 29, 2008
    Location:
    USA
    #1
    Hi everyone! Nice to be a newbie around here!

    I just had a question about the iPhone and the Apple Genius Bar.

    I've had my iPhone for almost two months now, and it has been working... well... average.

    My signal strength is poor in areas I need the phone the most. I can stand in the same spot and my bars will fluctuate from 3, to 1, to No Service, to 2 bars within a matter of two minutes.

    I drop calls constantly also. On Tuesday, it took 10 attempts to make a call to my Dad because we kept losing each other. Additionally after that, my phone went bezerk and malfunctioned.

    Now today, I had three bars outside for about 5 minutes. I decided to call her, and my call failed because it suddenly said "No Service". My camera went all wrong today too. My screen was split in half, and it was all garbled and locked up. I had to turn it on and off three times to get it going again.

    To note, I've reinstalled the firmware twice, and it is not hacked at all. I have AT&T, and in my area reception is pretty good. I compared a Tracfone in a building next to my iPhone and the Tracfone got better service!

    I know it sounds like a lot, but do you think I should go to the Apple Genius Bar to see if they could help or give me another phone? Would they give me a hard time if I explain to them all my problems, and would they charge me for a replacement? I've got everything with me, except for the headphones, and I have to look for my receipt.

    And I know that the new 3G is coming out soon. If I wait until it comes out, and then go to the Genius Bar, would they possibly replace my phone with the new 3G one, or give me another same 8GB one I already have?

    Thanks for all of your input! Much appreciated! :)
     
  2. philgilder macrumors 68000

    Joined:
    Sep 30, 2007
    Location:
    UK
    #2
    id take it in
    mainly for the screen/camera problem - low signal is a known issue

    and they wont replace it with a 3g one
     
  3. Niiro13 macrumors 68000

    Joined:
    Feb 12, 2008
    Location:
    Illinois
    #3
    Apple Stores are known for being friendly.

    Just tell them about the malfuntioning.

    They'll most likely give you a replacement.

    If you wait like three years, then they'll prolly replace your iPhone for a 3G one.

    Other than that, they have plenty of refurb iPhones (just no new ones =/)
     

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