Question About iPhone Warranty & Glass Replacement

Discussion in 'iPhone' started by Flipside186, Aug 1, 2010.

  1. Flipside186 macrumors member

    Joined:
    Jul 9, 2010
    #1
    Okay, so my fiancé dropped her phone today... the glass by the black bezel at the edge chipped. I know that would drive me crazy, so I wanted to ask here...

    Basically, I've read posts about apple replacing phones for broken glass. I also read that they weren't anymore, but after I read that, someone else said they did. Since Apple is claiming that this is the strongest glass ever on the iPhone, would my fiancé have a viable claim for telling the apple store she received a defective product?

    I know that the glass is less prone to scratches and therefore more prone to shattering, but that was not how apple advertised.

    I'm asking here instead of sending her to the apple store to see because it's kind of a hike from here and I don't want her to go with no hope of getting a replacement.

    The irony of this situation is that her free bumper will arrive tomorrow.

    Thanks in advance for any help you guys!
     
  2. DiamondGCoupe macrumors 6502

    Joined:
    Nov 12, 2007
    #2
    Hit or miss. Some people have "said" they were able to get replacements, others had to pay the $199 fee. I personally feel you would have better luck in-person than calling and asking. Check to make sure they have ample stock before heading to your local Apple store if it's far.
     
  3. SKOTTIEG23 macrumors newbie

    Joined:
    Jan 25, 2008
    #3
    My wife dropped her phone this past week and shattered the entire rear glass panel. They replaced it for $99.
     
  4. Flipside186 thread starter macrumors member

    Joined:
    Jul 9, 2010
    #4
    thanks for the info... any more information would be helpful.
     
  5. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #5
    $99? That's weird. It's been either $199 (normal charge for OOW/glass replacement) or free.
     
  6. StuddedLeather macrumors 6502a

    Joined:
    Apr 20, 2009
    Location:
    Brooklyn, NYC
    #6
    Buy.A.Case.

    Not a bumper, A case. . . I currently have the Reveal case by Griffin.
     
  7. jk4lebron23 macrumors 65816

    jk4lebron23

    Joined:
    Apr 6, 2010
    Location:
    Nashville,TN
    #7
    i love my reveal!!!
     
  8. StuddedLeather macrumors 6502a

    Joined:
    Apr 20, 2009
    Location:
    Brooklyn, NYC
    #8
    Cool! At first I thought I was the only one around here that loves it. :D
     
  9. jk4lebron23 macrumors 65816

    jk4lebron23

    Joined:
    Apr 6, 2010
    Location:
    Nashville,TN
    #9
    i love it because its like a better version of the bumper with the clear plastic on the back
     
  10. DiamondGCoupe macrumors 6502

    Joined:
    Nov 12, 2007
    #10
    It's not the best case but far better than a bumper. Still waiting for the iSee for iP4.
     
  11. Solange82200 macrumors regular

    Joined:
    Mar 15, 2010
    #11
    My situation is a little different, but I had scratches all over the camera lens, and this is with having it in a case since day one. The person who said forget calling is right, they will tell you NOTHING over the phone. Anyway, I took the phone in today on my lunch break and said that I have a receipt showing that I bought my griffin wallet case at the same time as my phone (a month previously), and that there is no reason why it should be scratched like that. I fibbed a little bit also and said it was dropping calls even with high signal, even though my coworker's iphone 4 didnt. The guy gave me one that was in a plain black box, but looks brand new, not a scratch in site. Im very happy. It is worth a try
     

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