Here is the thing I dont understand or like about sending in your phone for repairs. The phone you get back is not your fixed phone but a refurb (meaning someone elses fixed phone). So it doesnt really matter how much I take care of my phone by putting it in a case or using a screen protector, if something happens where is stops working and I sent it in for repair, I can get a phone back that may have small scratches on the glass or the case because that phone was not taken care of as good as the phone I sent in. How does that make any sense? If I sent my phone in for repairs I want my phone back not some one else's phone that has been fixed who may not have taken care of it.