Question about refusing delivery of iPhone

Discussion in 'iPhone' started by wesker, Sep 26, 2014.

  1. wesker macrumors member

    Apr 3, 2010
    Will it work to get a refund or must I accept the product, call Apple support and return the product that way?

  2. maflynn Moderator


    Staff Member

    May 3, 2009
    The quickest way is to accept it, then return it. I think if you refuse the delivery, it will take three times, then the carrier sends it back and you must go through a process to get your money back.
  3. wesker thread starter macrumors member

    Apr 3, 2010
    Thanks, maflynn! I accept it and proceed with getting a RMA then.
  4. brent1977 macrumors regular

    Sep 24, 2012
    I did a bunch of digging and wasn't able to find help on this issue either when my AT&T 6 preorder shipped long after I canceled. Know it's AT&T rather than Apple, but...

    I had UPS hold it at the local branch and went in and told them it needed to be returned/refused. It was delivered back to AT&T a couple days later, and my eligibility was reinstated the same day it was delivered.

    My returns to Apple through their normal process have usually been pretty quick and painless, though.

    Again, AT&T rather than Apple, but just sharing UPS "refuse delivery" experience...
  5. Mike Boreham macrumors 65816

    Aug 10, 2006
    I decided to cancel an iPad order last year before delivery, and phoned Apple to ask what to do, and was told to refuse delivery!

    So take your pick!
  6. wesker thread starter macrumors member

    Apr 3, 2010
  7. wesker thread starter macrumors member

    Apr 3, 2010
    OK - got off the phone with Apple.

    They said accepting delivery and getting a RMA will be faster. However, if I am unable to return back as there is no depot in my area refusing delivery will achieve the same result but take longer.

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