I had an issue with the power button of my 6 month old iphone 5, so I took it to the apple store and they did a white box exchange. I asked the "genius" if the replacement was new or refurbished to which he said brand new. I thought replacements were refurbished. I quickly did a chipmunk search on the serial and it gave me a production month of July 2013. Are white boxes new or refurbished?
TIA
TIA