Question about replacement policy

Discussion in 'MacBook' started by rryu0212, Nov 11, 2008.

  1. rryu0212 macrumors newbie

    Joined:
    Nov 11, 2008
    #1
    Hey,

    I'm new to this forum and macbooks in general. I purchased a new 2.4ghz aluminum macbook about three weeks ago from today. I've been reading the forums and learning that there are issues such as slanted function keys. I didn't think that this would be a great issue since only the music function keys seem to be slanted for mine. But I noticed that there seems to be a scratch on the screen, under the glass--located on the top left corner. It is only visible at a certain angle. I've attached a picture for visual reference. It's hard to take a picture of the screen especially with a lot of glare, but it's the best I could do. But it looks like thin scratches/cracks and the screen area around them is discolored lightly.

    [​IMG]
    You can see it directly under the Apple logo on the left corner

    [​IMG]
    When looking straight at the screen you don't notice it. Only when you look at the screen in a downward angle.

    Can I go back to the Apple store and ask for a replacement since it is still under the 1-year warranty covering "defects in materials and workmanship"? It's been three weeks, but I want my macbook to be perfect, especially paying premium for a laptop, instead of using the money to buy another laptop with better specs. (But I still love the macbook)

    If they grant me a replacement, and incase they do, should I bring everything to the store including the box and all the accessories that came with it? Or just the laptop. Can I check the macbook on the spot to see if it is okay? Or I can just do it at home and then have to come back once again to replace if there is another issue?

    I've installed applications, including VMWare fusion. Can I uninstall Fusion, but yet keep the current serial key so that I can use it if I get a replacement? They thing is, I've read that they can simply replace the harddrive, but I don't want them to open the battery case--cause when I did, it left me with an annoying cracking sound when typing...

    This seems to be a lot of questions, but I appreciate everyone's time in reading and helping me figure out my issues.
     
  2. clyde2801 macrumors 601

    clyde2801

    Joined:
    Mar 6, 2008
    Location:
    In the land of no hills and red dirt.
    #2
    First things first.

    I'd call applecare first, since you qualify for the 90 days phone support. If they think there's an issue, have them give you a case number. Make an appointment at the Genius Bar, give them the case number, and show them the screen.

    If you get a replacement, unwrap it and fire it up at the applestore. Eyeball it carefully to make sure it has no cosmetic defects. I'd suggest taking a black and white movie on DVD to make sure the display is adequate.
     

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