Question about unlocking a replacement phone over ATT

Discussion in 'iPhone' started by RealSkyDiver, Nov 20, 2014.

  1. RealSkyDiver macrumors 6502

    Jun 15, 2010
    I'm getting a new iPhone6 today while at the same time bringing my old iPhone5 in to have it replaced because of a battery issue (part of a recall). After that if I wanna have the iPhone5 unlocked do I just call ATT and give them the serial number of the replaced phone since they might still have the old phone (the one with the battery issues) on record?
  2. deeddawg macrumors 604

    Jun 14, 2010
    Personally I'd wait on swapping out the iphone5 until you've unlocked it. When it comes to not screwing up something I trust Apple more than I trust AT&T. :)
  3. Gav2k macrumors G3


    Jul 24, 2009
    If you were to get your current phone unlocked when you take it in to get a warranty swap there system sees the unlock status and your replacement receives this status. So it makes not difference which way round you choose to do this.

    But yes AT&T is who you call. The second your new phone is active on your line there system sees the imie for that phone.
  4. RealSkyDiver thread starter macrumors 6502

    Jun 15, 2010
    Oh thanks, I actually had the iPhone5 unlocked right after I got it back then (although over ebay).
  5. terraphantm macrumors 68040

    Jun 27, 2009
    They're able to unlock replacement phones just fine. In fact, you can sometimes get on-contract phones unlocked if it's a replacement, since the IMEI won't be associated with the contract
  6. mpayne2k macrumors 6502a


    May 12, 2010
    You can also request an AT&T unlock online and not deal with any phone calls...just a thought.

    They'll send a response email with the approval and instructions on connecting the phone and restoring on iTunes to unlock.
  7. Mulley2472 macrumors regular

    Nov 5, 2014
    I just did something similar. If you are a Twitter user go to attcares and tell them what you want to do and that will take care of it. I had issues with the online unlock website and also with customer care. I went to Twitter and they took care of it in about 20 minutes. They will call you to verify your the account owner then they unlock the phone and you can do a restore in iTunes and your phone will be unlocked. No waiting 24 hours like they tell you to with the online unlock portal. Go to Twitter and find your answers
  8. RealSkyDiver thread starter macrumors 6502

    Jun 15, 2010
    When went to the store to have it replaced they showed me that it was unlocked and so would the replacement be.
  9. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    When Apple replaces a phone the same properties carry over.
    The warranty replaced device will also be unlocked.
    You won't have to unlock it again or contact AT&T.

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