the original poster was talking about another unlock site and not AT&T. i guess i quoted the wrong post
hopefully this post will show up in a future search and show to be relevant to someone else's issue then
To follow up, I just received bad news about my unlock. I definitely provided the right IMEI, do you all have any tips as to what I can do?
Dear Customer,
Sorry, your IMEI is Not Found
The most common reasons for IMEI "NOT FOUND" results are:
Unsuccessful unlocking request was previously made for associated IMEI (in this case AT&T will reject future requests for device unlock)
iPhone is replaced or refurbished
IMEI number has been blacklisted, barred, reported stolen or blocked by AT&T / Apple
You have purchased wrong iPhone unlocking service which means your device is locked to other network than you choose (AT&T)
this happens to me with go phones
if this happens to other people make sure you check the imei to make sure its an AT&T device but for the original poster, this does not apply
make sure you fully paid for the device and that you have had AT&T service for 60 days , those are the rules
you either have to be a customer for 60 days before you bought the phone or you need to be a customer for 60 days after you paid fulll price for the phone
if you are go phone then 6 months of service are needed to unlock it
knowing that, this is how you fix it
go to an AT&T retail store and not a partner store. bring your phone , sim card and a copy of your bill and your ID
ask them to look up your account and make sure your IMEI number has been associated to your account
AT&T is known to stop associating IMEI numbers to your account once the sim card has been activated
listen to them con you into saying that is not necessary.
tell them your full of it
make them associate the imei
once the imei has been officially entered into your account
resubmit your unlock request and it will go through...
this happens because AT&T only cares about your sim card, they don't really care what you serial number is.. except maybe to check to see if its not blacklisted, once the sim is activated they don't care at all
another reason why this might of happened is you are a cricket customer.
only new GSM customers of cricket ( which is now owned by AT&T is eligible for an unlock )
older cricket customers who bought a CDMA device before AT&T took over get no unlock .
classic cricket may be locked out when the CDMA network is shut down in 2015.
