Question About Upgrading When Submitting an AppleCare+ Claim

[Handsome Bacon]

During a film shoot a week or so ago I accidentally knocked my 32GB iPad off of my desk, caught it by the cover but it swung and hit the desk shattering a part of the screen.

Anyway, I have AC+ and was planning on taking it down to the nearest store (which is an hour away). Because of my work schedule I might not get down there for a few weeks...but it'll have been over a month since I purchased it by then. Does anyone think they would they let me pay them an extra $100 and give me a 64GB iPad during the exchange? No big deal but might as well if I can. I can't see how it makes any difference to them...or does it?

Anyone done this?

 

[barkomatic]

The policy is too swap out your broken iPad with the exact model. However, I've seen exceptions made. Just bring a few copies of your videos.

 

[Handsome Bacon]

The policy is too swap out your broken iPad with the exact model. However, I've seen exceptions made. Just bring a few copies of your videos.

Haha they'll probably get offended seeing those! Thanks for the info, though.

It's not a big deal but I will ask anyway. I'd be surprised if they wouldn't take more of my money LOL.

 

[satchow]

I was able to pay extra for a matte screen when my MBP broke, I wouldn't doubt if you'd be able to upgrade your iPad.

 

[Handsome Bacon]

I was able to pay extra for a matte screen when my MBP broke, I wouldn't doubt if you'd be able to upgrade your iPad.

Probably worth a try then.

I mean they're probably going to give me a new one (at least I'm guessing they are). Based on what I can tell, seems the 64GB model is the slowest seller. So who knows? I will report back but it's going to be at least another 9-10 days before I can get down there.

 

[RetiredInFl]

During a film shoot a week or so ago I accidentally knocked my 32GB iPad off of my desk, caught it by the cover but it swung and hit the desk shattering a part of the screen.

Anyway, I have AC+ and was planning on taking it down to the nearest store (which is an hour away). Because of my work schedule I might not get down there for a few weeks...but it'll have been over a month since I purchased it by then. Does anyone think they would they let me pay them an extra $100 and give me a 64GB iPad during the exchange? No big deal but might as well if I can. I can't see how it makes any difference to them...or does it?

Anyone done this?

Chances are about .000000001% that will happen. If they allowed that there would be an awful lot of people who suddenly have broken Applecare+ devices and want to upgrade. They don't want to set a precedent.

 

[Dangerous Theory]

Haha they'll probably get offended seeing those! Thanks for the info, though.

It's not a big deal but I will ask anyway. I'd be surprised if they wouldn't take more of my money LOL.

You'd be surprised. When they replaced my iPad two, I couldn't even get a white version instead because everything has a unique model number and it all has to be entered into their system without any hitch. Sad, I know, but true.

Also, offended seeing your videos? Go on, tell us more...

 

[Handsome Bacon]

Chances are about .000000001% that will happen. If they allowed that there would be an awful lot of people who suddenly have broken Applecare+ devices and want to upgrade. They don't want to set a precedent.

You might be correct. All I know is it's worth a try...not asking for free. I was really on the fence about a 32 vs 64. Not going to put a ton of movies on my 32 but a 64 I probably would. Won't be heartbroken if they say "no".

 

[poloponies]

Haha they'll probably get offended seeing those! Thanks for the info, though.

It's not a big deal but I will ask anyway. I'd be surprised if they wouldn't take more of my money LOL.

They'd love to take your money by selling you another iPad. Giving them a broken iPad plus offering to pay the difference in cash isn't really a great deal for Apple though, so it's not a "take more of my money" argument.

 

[Handsome Bacon]

They'd love to take your money by selling you another iPad. Giving them a broken iPad plus offering to pay the difference in cash isn't really a great deal for Apple though, so it's not a "take more of my money" argument.

Well, they're getting $49 for the deductible + another $100 for the upgrade. Probably no incentive as you say.

Which leads me to another question - do I take my box and charger down there too? Or do they just swap it out for a naked iPad?

 

[poloponies]

Well, they're getting $49 for the deductible + another $100 for the upgrade. Probably no incentive as you say.

Which leads me to another question - do I take my box and charger down there too? Or do they just swap it out for a naked iPad?

They were counting on the $100 gamble paying out in their favor, and they aren't off the hook at replacing your current iPad.

In any case, all they want is your iPad; charger, box, etc. is yours, which is why you'll likely get a "brown box" replacement (containing only an iPad).