Question About Upgrading When Submitting an AppleCare+ Claim

Discussion in 'iPad' started by Handsome Bacon, Apr 12, 2012.

  1. Handsome Bacon macrumors regular

    Handsome Bacon

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    #1
    During a film shoot a week or so ago I accidentally knocked my 32GB iPad off of my desk, caught it by the cover but it swung and hit the desk shattering a part of the screen.

    Anyway, I have AC+ and was planning on taking it down to the nearest store (which is an hour away). Because of my work schedule I might not get down there for a few weeks...but it'll have been over a month since I purchased it by then. Does anyone think they would they let me pay them an extra $100 and give me a 64GB iPad during the exchange? No big deal but might as well if I can. I can't see how it makes any difference to them...or does it?

    Anyone done this?
     
  2. barkomatic macrumors 68040

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    #2
    The policy is too swap out your broken iPad with the exact model. However, I've seen exceptions made. Just bring a few copies of your videos. ;)
     
  3. Handsome Bacon thread starter macrumors regular

    Handsome Bacon

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    #3
    Haha they'll probably get offended seeing those! Thanks for the info, though.

    It's not a big deal but I will ask anyway. I'd be surprised if they wouldn't take more of my money LOL.
     
  4. satchow macrumors 6502

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    #4
    I was able to pay extra for a matte screen when my MBP broke, I wouldn't doubt if you'd be able to upgrade your iPad.
     
  5. Handsome Bacon thread starter macrumors regular

    Handsome Bacon

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    #5
    Probably worth a try then.

    I mean they're probably going to give me a new one (at least I'm guessing they are). Based on what I can tell, seems the 64GB model is the slowest seller. So who knows? I will report back but it's going to be at least another 9-10 days before I can get down there.
     
  6. TB07-NJ macrumors 68020

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    #6
    Chances are about .000000001% that will happen. If they allowed that there would be an awful lot of people who suddenly have broken Applecare+ devices and want to upgrade. They don't want to set a precedent.
     
  7. Dangerous Theory macrumors 68000

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    #7
    You'd be surprised. When they replaced my iPad two, I couldn't even get a white version instead because everything has a unique model number and it all has to be entered into their system without any hitch. Sad, I know, but true.

    Also, offended seeing your videos? Go on, tell us more...;)
     
  8. Handsome Bacon thread starter macrumors regular

    Handsome Bacon

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    #8
    You might be correct. All I know is it's worth a try...not asking for free. I was really on the fence about a 32 vs 64. Not going to put a ton of movies on my 32 but a 64 I probably would. Won't be heartbroken if they say "no".
     
  9. poloponies macrumors 68030

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    #9
    They'd love to take your money by selling you another iPad. Giving them a broken iPad plus offering to pay the difference in cash isn't really a great deal for Apple though, so it's not a "take more of my money" argument.
     
  10. Handsome Bacon thread starter macrumors regular

    Handsome Bacon

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    #10
    Well, they're getting $49 for the deductible + another $100 for the upgrade. Probably no incentive as you say. :)

    Which leads me to another question - do I take my box and charger down there too? Or do they just swap it out for a naked iPad?
     
  11. poloponies macrumors 68030

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    #11
    They were counting on the $100 gamble paying out in their favor, and they aren't off the hook at replacing your current iPad.

    In any case, all they want is your iPad; charger, box, etc. is yours, which is why you'll likely get a "brown box" replacement (containing only an iPad).
     

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