Question for anyone who works in Cust. Serv for Best Buy

Discussion in 'iPod touch' started by HiDEF, Apr 1, 2011.

  1. HiDEF macrumors 68000


    Jun 23, 2010
    Miami, FL
    I currently own an iPod touch 2gen with a service plan which expires next month. About a month ago, I went into my local BB to try to get a replacement due to battery issues. The young lady was going to upgrade it for me but at the time I didn't have the money for the upgrade--the new touch is about a $100 extra w upgrade--so I told her I would return another day.

    When I return a few weeks later, I get a different person and shes offering to have Geek Squad send it to Apple and have them send me a refurb model. I try to state my case that I was offer an upgrade the last time I visited, but both the girl and the Geek rep were rude.

    So, my question is, is there anything I can do or say to get an upgrade?
  2. likethesoup2 macrumors 6502a

    Mar 29, 2011
    Orlando, Florida
    I'd say the onus is on you -- when you're offered a good deal - TAKE IT.

    Although, she might not have known what she was doing, and when a 'supervisor' found out, it might have been stopped anyway.

    Cos to me - that sounds a little too good to be true. The refurbished offer sounds much more plausible. And I might add -- certainly fair to you.
  3. baypharm macrumors 65816


    Nov 15, 2007
    Yes I agree with you. Sounds like the BB employee didn't know what she was talking about and you may have scored if you would have jumped at the moment. I have found many BB employees lacking in knowledge especially in the Apple dept. Then again, I heard an employee at an Apple store giving out clearly bogus information on the iPod Touch. I wouldn't try to get something for nothing if I were you. There is nothing wrong with a refurb unit. Apple doesn't send them out defective. They are every bit as enjoyable as a new one.

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