I currently own an iPod touch 2gen with a service plan which expires next month. About a month ago, I went into my local BB to try to get a replacement due to battery issues. The young lady was going to upgrade it for me but at the time I didn't have the money for the upgrade--the new touch is about a $100 extra w upgrade--so I told her I would return another day. When I return a few weeks later, I get a different person and shes offering to have Geek Squad send it to Apple and have them send me a refurb model. I try to state my case that I was offer an upgrade the last time I visited, but both the girl and the Geek rep were rude. So, my question is, is there anything I can do or say to get an upgrade?