Question for British Mac users...

[Nermal]

I called the Apple store today....called three times actually, and all three people told me that NONE of Apples' computer have an international warranty as part of their basic warranty

The documentation that came with my MBP clearly states that it includes an international warranty.

Edit: Actually, it's the same thing that daneoni's posted above, with the title "One (1) Year Limited Warranty - Worldwide".

 

[daneoni]

I called the Apple store today....called three times actually, and all three people told me that NONE of Apples' computer have an international warranty as part of their basic warranty....you have to buy the Applecare warranty extension to get global coverage and even then it may not be available for imacs and mac pros

I've always heard that laptops had a gobal warranty as part of the basic coverage so when the first person told me that wasn't true, I called back to talk to somebody different. As I said, I called three times and all three people told me there's no international warranty for laptops under the basic coverage.

Apple store emplyees usually dont know squat.

 

[Macky-Mac]

Apple store emplyees usually dont know squat.

haha...my first thought too....which is why I called back three times and asked a bunch of questions. I asked specifically about a Macbook purchased in the USA and taken to the UK where it then required warranty repairs. All 3 said it would have to be returned to the USA unless you had the Applecare extension. To me, it sounded like they had all been carefully trained since their answears were similar.

And It was a surprise to me.

from the warranty section you quoted "If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested."

I suppose that gives Apple the cover to say repairing computers bought in a different country is an option that isn't avaiable.

I would suggest you call and ask yourself as I'm only reporting what I was told which obviously contradicts what you believe the policy to be....I would be interested to hear what others are told

 

[Nermal]

from the warranty section you quoted "If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested."

I can't think of a good current example, but back in the old days with TV tuners, an example might be that Apple won't replace an NTSC (US) tuner if you're in a PAL country.

 

[Macky-Mac]

All Apple computers sport international warranties.

Used to be, but it's only laptops (and apparently minis) now.

well for those still interested, here's an update on calls 4, 5 and 6

The only reason I called the Apple store in the first place was because I thought Nermal had it backwards, that now all Macs had international warranties.....and I was expecting to have it verified as such. I'm thinking of buying a macbook this year myself and I wanted to know what the rules really were. As I've posted, 3 different inquiries to the Apple store all got the same response which was that there is no international warranty on anything...unless you buy Applecare.

Call #4 got the exact same response. However, the sales rep wasn't able to explain away the excerpt from the basic warranty that daneoni had posted, but he told me that an Applecare rep would be able to discuss the policy in detail! So he transferred my call to Applecare tech support......which would be call #5.

Call #5; When I read the excerpt from the warranty to the Applecare tech rep he immediately agreed that it meant that laptops had worldwide coverage under the basic warranty, he even verified it with his team leader.....He said he couldn't understand why the sales reps were saying what they had been telling me.......He also read me part of a memo from last winter that extended international coverage under the basic warranty to ALL desktops** as well...... since what the online reps were saying didn't make sense to him, he suggested that I might call a local retail Apple store just to see what they would say.....which would be call #6

Call #6 (so hey, why not?) brought the response that a Macbook would have international coverage under the basic warranty......ok, time for me to move on to other things!

and of course I've concluded that the online sales reps had been trained to say what they were saying in order to try to sell the Applecare warranty extension....their responses were too similar to each other for it to be otherwise

**edit; well, according to their procedures manual, that's how they're supposed to treat desktops should they get calls about warranty service, but note that it's not actually written into the limited warranty which still only identifies portables as receiving worldwide warranty service