Question for people who returned the Sprint iPhone 4S

[andyx3x]

I returned mine one week after I got it due to slow 3G speeds. Sprint is now trying to charge me for one month of service plus the $36 activation fee. So about $122 for one week of service.

When I've had to return another smartphone in the past(to Sprint and Verizon), they've only charged me for the time I had the phone and I haven't had to pay the activation fee.

Has this happened to anyone else with Sprint and other carriers?

 

[alphaod]

Call their customer care.

 

[aneftp]

Sprint changed their policy a couple of months ago.

No more thirty day trial. Read the fine print next time.

 

[verwon]

Sprint changed their policy a couple of months ago.

No more thirty day trial. Read the fine print next time.

Yeah, they said they returned it a week later....

 

[andyx3x]

Call their customer care.

I did. This is what prompted me to start this thread. $122 for one week of service seems a little excessive, don't you think?

Sprint changed their policy a couple of months ago.

No more thirty day trial. Read the fine print next time.

I had it 7 days, not anywhere close to thirty.

 

[DesertSilver]

http://www.sprint.com/landings/returns/?INTNAV=ATG:FT:30Day

This page states you have 14 days to return and they will refund the device fee, activation fee, and you will not incur an ETF. It does say you have to pay the "Monthly Rate Charges", though.

 

[andyx3x]

http://www.sprint.com/landings/returns/?INTNAV=ATG:FT:30Day

This page states you have 14 days to return and they will refund the device fee, activation fee, and you will not incur an ETF. It does say you have to pay the "Monthly Rate Charges", though.

It says the activation fee is only refundable if service is cancelled within 72 hours. What a ripoff.

 

[DesertSilver]

It says the activation fee is only refundable if service is cancelled within 72 hours. What a ripoff.

Oops, I didn't even catch that small detail.

 

[verwon]

I'm glad I don't have activation and upgrade fees.

 

[DesertSilver]

Not that it makes things any better but I just checked Verizon and AT&T's website and they have similar charges, including not getting the activation fee back after 3 days.

 

[Jordan921]

Damn I think that's wrong. They should only charge you for the days you actually had the service.

 

[hizzaah]

eh. I bet if you throw a big enough fit, they'll drop it. especially if you're going to stay a sprint customer.

Any time I need something taken care of with AT&T and the CS department doesn't want to do it, I call their Customer Retention department and threaten to cancel my service. Most of those people have no problem doing what you want in order to keep me since i'm a "loyal and valued long-time customer" lol

 

[andyx3x]

I left Sprint to go back to Verizon. So that's not going to work.

There is just something so wrong about having to pay $122 for one week of service. I feel like someone is literally robbing me blind.