Question on Apple Return / Upgrade Policy

Discussion in 'MacBook Pro' started by mctheriot, Mar 25, 2008.

  1. mctheriot macrumors regular

    mctheriot

    Joined:
    Nov 2, 2007
    Location:
    McHenry, IL
    #1
    Hi,
    I picked up a 2.4G MBP last Friday and I'm wishing that I went with the 2.6G version.

    If I go back to the store, will they swap me out for the 2.6 model without a restocking fee? Any advice?

    Thanks,
    Mark
     
  2. fredrickyoon macrumors regular

    fredrickyoon

    Joined:
    Feb 14, 2008
    Location:
    Seoul, South Korea
    #2
    Once you open the package, they'll charge you a 10% restocking fee. Depending on some stores, speak politely to a manager to see if he'll waive the restocking fee. I did that a number of times and it worked. But be frank with the manager from the store, letting him know that you're upgrading to the top of the line model.

    Let us know how it goes.
     
  3. UltraNEO* macrumors 601

    UltraNEO*

    Joined:
    Jun 16, 2007
    Location:
    近畿日本
    #3
    Unless your in the UK!!
    At which point the exchange will be completely FREE!
     
  4. fredrickyoon macrumors regular

    fredrickyoon

    Joined:
    Feb 14, 2008
    Location:
    Seoul, South Korea
    #4
    Why is it that in the UK it's free and here in the US, we get charged a restocking fee?

    :mad:
     
  5. mctheriot thread starter macrumors regular

    mctheriot

    Joined:
    Nov 2, 2007
    Location:
    McHenry, IL
    #5
    No Luck

    I even went to the store manager, they wanted to charge me a re-stock - so I'm happily keeping my 2.4 unit as I was not going to spend $200.

    I understand but am surprised that a customer who wants to upgrade within a week wouldn't be able to.

    Mark
     
  6. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #6
    If you're kind of about it and you meet a nice manager, sometimes they will wave the restocking if you ask for store credit for an upgrade.
     

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