Greetings!
My friends bought an iMac about a month ago and recently it lost keyboard/mouse connection during routine operations. Good thing that they bought AppleCare so they called in. However, when AppleCare stepped through the process of exchanging batteries and doing some keystroke to establish link, it didn't help and they advised to do a hard reset with the power button.
Shutting down in that manner seems risky to me ... doesn't it risk data corruption? Are there any other ways to shut down gracefully instead (with keyboard also loosing connection I don't know what else)?
Also my friends tell me that AppleCare said they've gotten a "lot" of calls but no root cause has been identified since every case seems to be attributed to something different ... in my friends case the batteries taken out seems to still have power so I wonder what causes these disconnects?
Thanks for any inputs/opinions/experiences on this matter!
Regards,
Takosan
My friends bought an iMac about a month ago and recently it lost keyboard/mouse connection during routine operations. Good thing that they bought AppleCare so they called in. However, when AppleCare stepped through the process of exchanging batteries and doing some keystroke to establish link, it didn't help and they advised to do a hard reset with the power button.
Shutting down in that manner seems risky to me ... doesn't it risk data corruption? Are there any other ways to shut down gracefully instead (with keyboard also loosing connection I don't know what else)?
Also my friends tell me that AppleCare said they've gotten a "lot" of calls but no root cause has been identified since every case seems to be attributed to something different ... in my friends case the batteries taken out seems to still have power so I wonder what causes these disconnects?
Thanks for any inputs/opinions/experiences on this matter!
Regards,
Takosan