Hi, I thought any new product was eligible for first 90 days telephone support for free. Isn't that the case. I recently bought a MBA 11/4/128 from amazon (with 20% off promotion) and when I looked up the warranty status here is what is says. Registered Your registration lets Apple quickly find your product and provide the help you need. Telephone Technical Support: Expired You are eligible to purchase telephone technical support from an Apple Advisor. Contact Apple Support Repairs and Service Coverage: Active Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty. Estimated Expiration Date: August 11, 2012 Eligible for the AppleCare Protection Plan Get the AppleCare Protection Plan to extend the technical support and hardware repair coverage to 3 years from your hardware product purchase date. Any ideas ?