So I recently switched back to AT&T from Sprint due to their abysmal data speeds. (Has Sprint fixed it yet? Just curious since they kept saying they were working on it with Apple.) I've tried looking this up on the AT&T website but couldn't find anything about the reactivation/continuation of pre-existing contracts.
I was only gone for about 11 days before I called up AT&T to have them port my number back over, reactivate my account and continue my contract. The only snag is this: the store associate just started a new account for me. I called up customer service and they assured me that I would have everything back to to the way it was, prior to switching - meaning no termination or activation fees and the same contract end date. Sounds fine, right? Well all except for the data plan. I had unlimited and they said that it would require a "case" to be opened in order to reinstate the unlimited option on my plan. I would be notified via text when the switch was completed. Fine, but it's been several days and they have yet to make the necessary changes to my account and bring back my unlimited data.
So my question is this: if they cannot give me my unlimited data back, am I allowed to cancel without an early termination fee? I've reaffirmed my contract, but they have not honored their end. Several customer service associates assured me that getting my original plan back in its entirety would not be a problem. I cannot stress this point enough.
Thoughts?
I was only gone for about 11 days before I called up AT&T to have them port my number back over, reactivate my account and continue my contract. The only snag is this: the store associate just started a new account for me. I called up customer service and they assured me that I would have everything back to to the way it was, prior to switching - meaning no termination or activation fees and the same contract end date. Sounds fine, right? Well all except for the data plan. I had unlimited and they said that it would require a "case" to be opened in order to reinstate the unlimited option on my plan. I would be notified via text when the switch was completed. Fine, but it's been several days and they have yet to make the necessary changes to my account and bring back my unlimited data.
So my question is this: if they cannot give me my unlimited data back, am I allowed to cancel without an early termination fee? I've reaffirmed my contract, but they have not honored their end. Several customer service associates assured me that getting my original plan back in its entirety would not be a problem. I cannot stress this point enough.
Thoughts?
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