iPad Question related to iPad Air

mixeraka

macrumors newbie
Original poster
Jun 10, 2013
29
16
London
Hey everyone!

I just want to express my feelings that I've bought my first iPad (iPad Air 32GB Space Grey with Red Smart Cover) for the first time and I'm rather excited - Wo0o0oo! =D

Although I have a silly question I'd like to ask you "lovely" people, since the guy at the Apple Store (Leeds Trinity - UK) wasn't being helpful at all, especially with his one word answers.

I've been reading the forums and I've noticed that some people aren't happy with their display as theres been problems with them. I'm slightly worried that when my iPad Air arrives via post - I might encounter this problem to.

I've purchased my iPad Air through a UK website called http://www.scan.co.uk. For those who don't know who Scan are - Scan builds and supplies high-performance systems, PC hardware and software, and consumer electronics through the retail and retail markets. They are very famous and known around the UK.

So my question is - if anything has happened/does happen to my iPad Air (touch wood it doesn't) will I have to contact the place where I purchased my iPad from or can I take it to nearest Apple Store to fix whatever the situation is as long as its under the year warranty?

The guy at the Apple store said "No. No we won't." - now I'm slightly worried now :(.
 

Night Spring

macrumors G5
Jul 17, 2008
13,074
5,173
If your iPad had a "hardware defect," then Apple will repair or replace it under their warranty. The problem is, whether some of the screen issues people are complaining about would be considered hardware defects. A slightly yellow screen, for instance, might be considered within normal variance. If you buy from Apple, and get a screen you are unhappy with but it is considered "normal," you can return it and rebuy another one. But obviously, Apple wouldn't do that for iPads you bought from another reseller. And if for some reason you decide you want to return your iPad outright, Apple wouldn't take back iPads bought from other stores -- you'd have to return it to the store where you bought it, under whatever return policy they have.
 

patseguin

macrumors 68000
Aug 28, 2003
1,579
468
I don't think the Air doesn't have the screen problems that the retina mini does so I wouldn't worry.
 

Ladybug

macrumors 68000
Apr 13, 2006
1,762
843
My family bought 2 Airs...cellular and one wifi. Both have perfect screens. Hopefully yours will be beautiful too. As for warranty issues, Apple will repair it. On that front, we've had an iPad 1, 3, a Mini, and now 2 Airs. None have ever needed repairs. Chances are you won't have any issues either. Congrats on the new iPad.
 
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