Questions about exchange/replacements

[amazingdm]

I have serious proximity issues. I haven't tried the latest update yet so I'll give it a serious chance, but afterwards if it's still a problem can I exchange it?

I don't want to do it in store cuz the people that work there... well... I've seen horror stories here to say the least and my experience has been less than satisfactory. I would want to do it by phone. Will they send a new (or refurb new) one to me and then I can send the old one back?

If they send a refurbished unit, is it basically new? Is the case/glass new? I don't want something someone else has "used" basically. I don't care if the circuitry inside is refurbished, probably a good thing, but I want a new case.

Will I be able to easily restore the phone back to exactly the way it was by just syncing it with iTunes? Or do I have to reinstall every single app etc..

 

[Zcott]

What horror stories are these? Most of the posters on here who go to the genius bar end up with a replacement device, so it's your best bet. Not sure what will happen if you try it over the phone.

 

[Interstella5555]

You know the only place I hear people complaining about apple CS? On these boards, probably because most of the people lie and try and cheat the system. If you're honest and have a real problem and aren't just trying to scam them, you'll be fine.

 

[Irish Rose]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

What horror stories are these? Most of the posters on here who go to the genius bar end up with a replacement device, so it's your best bet. Not sure what will happen if you try it over the phone.

+1... I've heard nothing but nice things about the Apple store reps.

 

[amazingdm]

Ok but assuming I just want to go through phone service can anyone answer the other questions

 

[cypher23]

I'll try to answer your questions.

I have serious proximity issues. I haven't tried the latest update yet so I'll give it a serious chance, but afterwards if it's still a problem can I exchange it? If you do your due diligence by trying all there is to do to resolve the problem (ie. reset, update, restore as new) and the issue persists, then they'll have to replace it under warranty.

I don't want to do it in store cuz the people that work there... well... I've seen horror stories here to say the least and my experience has been less than satisfactory. I would want to do it by phone. Will they send a new (or refurb new) one to me and then I can send the old one back? You have a few choices if you call AppleCare. You can request a replacement, and they'll set it up for you to take your iPhone to a UPS store where it'll get packed up and sent to Apple's repair facility, then Apple will send you a replacement. Or, you can request a box to send your iPhone into Apple but that takes longer. Or, you can get AppleCare for your iPhone for $69 and they'll overnight you a phone and you send them your iPhone back in the same box. A credit card is required for a deposit so Apple doesn't get shafted but you get the replacement overnight.

If they send a refurbished unit, is it basically new? Is the case/glass new? I don't want something someone else has "used" basically. I don't care if the circuitry inside is refurbished, probably a good thing, but I want a new case. Apple doesn't refurb units. When your iPhone is replaced under warranty, they take your iPhone, totally dismantle it and send the original parts back to the original manufacturers. If they refurb the parts then that's them, not Apple. BTW, there are only a few parts in the iPhone/iPod Touch/iPad that can be refurb'ed anyway. The glass, display, battery, logic board, antenna and other parts that are visible aren't part of that list.

Will I be able to easily restore the phone back to exactly the way it was by just syncing it with iTunes? Or do I have to reinstall every single app etc..If you restore from a backup, it'll put mostly everything back. The backup only retains contacts, calendars, notes, text messages, and photos. The rest of the apps would be synced back when you sync with iTunes.

Hope that helps.