Questions about exchange/replacements

Discussion in 'iPhone' started by amazingdm, Sep 14, 2010.

  1. amazingdm macrumors 6502

    Joined:
    Jul 2, 2010
    #1
    I have serious proximity issues. I haven't tried the latest update yet so I'll give it a serious chance, but afterwards if it's still a problem can I exchange it?

    I don't want to do it in store cuz the people that work there... well... I've seen horror stories here to say the least and my experience has been less than satisfactory. I would want to do it by phone. Will they send a new (or refurb new) one to me and then I can send the old one back?

    If they send a refurbished unit, is it basically new? Is the case/glass new? I don't want something someone else has "used" basically. I don't care if the circuitry inside is refurbished, probably a good thing, but I want a new case.

    Will I be able to easily restore the phone back to exactly the way it was by just syncing it with iTunes? Or do I have to reinstall every single app etc..
     
  2. Zcott macrumors 68020

    Joined:
    Oct 18, 2009
    Location:
    Belfast, Ireland
    #2
    What horror stories are these? Most of the posters on here who go to the genius bar end up with a replacement device, so it's your best bet. Not sure what will happen if you try it over the phone.
     
  3. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #3
    You know the only place I hear people complaining about apple CS? On these boards, probably because most of the people lie and try and cheat the system. If you're honest and have a real problem and aren't just trying to scam them, you'll be fine.
     
  4. Irish Rose macrumors 65816

    Joined:
    May 29, 2010
    #4
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8B117 Safari/6531.22.7)

    +1... I've heard nothing but nice things about the Apple store reps.
     
  5. amazingdm thread starter macrumors 6502

    Joined:
    Jul 2, 2010
    #5
    Ok but assuming I just want to go through phone service can anyone answer the other questions
     
  6. cypher23 macrumors member

    cypher23

    Joined:
    Dec 25, 2008
    #6
    I'll try to answer your questions.

    Hope that helps.
     

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