Questions about iPhone in warranty repair

Discussion in 'iPhone Tips, Help and Troubleshooting' started by scjr, Apr 18, 2015.

  1. scjr macrumors 68000

    scjr

    Joined:
    Jan 28, 2013
    #1
    My 6 Plus has a spot in the rear camera. It shows up in the camera app and photos, in the same place. It's more obvious in lighter backgrounds. I've attached a couple of pictures.

    I currently do not have an Apple Store near me. Apple phone support diagnosed the issue and said it was hardware related. I opted to send it in for repair under warranty.

    My questions are: Do they repair my phone or replace my phone? If they replace, will the new phone be unlocked?

    My phone is in pristine condition, unlocked and currently this is the only issue it's experiencing. I would just prefer a repair.

    Any real world experiences would be greatly appreciated. Thank you! :) :apple:

    [​IMG][​IMG]
     
  2. Jr. Pac macrumors member

    Joined:
    May 23, 2014
    #2
    They will likely replace it, though they only send back the exact model you sent in. So yes, the one you receive back should be unlocked.
     
  3. scjr thread starter macrumors 68000

    scjr

    Joined:
    Jan 28, 2013
    #3
    Thanks. I'm assuming they prefer replacement to expedite the process?

    Apple should have the phone this morning. The warranty process has been very easy thus far. :apple:
     
  4. scjr thread starter macrumors 68000

    scjr

    Joined:
    Jan 28, 2013
    #4
    Just updating the thread.

    Yesterday, Apple contacted me via e-mail and said they couldn't reproduce the issue. Instead of just sending the phone back, they asked me some questions and asked if I could provide photos. I thought that was excellent service.

    I answered their questions and sent them photos.

    Today step 3 status changed to, "Product replacement pending".

    :apple: is :cool:
     
  5. scjr thread starter macrumors 68000

    scjr

    Joined:
    Jan 28, 2013
    #5
    I received my replacement phone today. Easy process. Kudos to Apple! :apple:
     

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