iPad Pro Quick question about AppleCare+

Discussion in 'iPad' started by Phonephreak, Feb 18, 2018.

  1. Phonephreak macrumors 6502a

    Phonephreak

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    #1
    I have an iPad Pro 12.9. Can I use AppleCare to replace a scratched up screen. No cracks. Will Apple allow this
     
  2. MacManiac76 macrumors 65816

    MacManiac76

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    #2
    Unless you can prove the scratches are due to a defect in the display, I doubt it. A cracked screen can be replaced as part of the 2 claims allowed that require the $49 deductible be paid.
     
  3. Phonephreak thread starter macrumors 6502a

    Phonephreak

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    #3
    Ok. My AppleCare run out next month. I would like to use one of my replacements and pay the $49 charge. So they will replace the screen if I pay the $49
     
  4. charlituna macrumors G3

    charlituna

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    #4
    don't see why they would say no to that. I mean it is damaged
     
  5. TheRealAlex macrumors 68000

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    Sep 2, 2015
    #5
    From watching Youtubers deliberately “accidentally” break their devices scratches won’t cut it. You need to actually have a broken device for them to replace it with AppleCare. How it gets totally destroyed cracked, smashed, bent it Half is up to you.
     
  6. charlituna macrumors G3

    charlituna

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    #6
    it doesn't take that much with an iPad. no parts can be changed so one good crack on the screen and you have to replace it.
     
  7. Phonephreak thread starter macrumors 6502a

    Phonephreak

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    #7
    Update.

    Apple replaced the iPad with a brand new one. I asked if it was refurbished and was told nope. Brand new. Either way it’s perfect.

    The don’t replace iPad screen. Just replace the whole iPad.

    Funny thing was I actually dropped it Wednesday night. Had to use it with a cracked rest of the week.
     
  8. Tapiture macrumors 65816

    Tapiture

    Joined:
    Oct 1, 2016
    #8
    I got my 9.7 Pro replaced using an “express replacement” two weeks ago after I discovered a small crack on the screen. The one they sent me was brand new as well, not refurbished, and with express replacement they send you a new one and you send them the damaged one and it gives you overlap time where you can transfer your data and stuff onto the new one. Glad you got yours sorted out, as well.
     

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7 February 18, 2018