Quick question on 14 day return policy

Discussion in 'iPhone' started by puma1552, Oct 11, 2014.

  1. puma1552 Suspended

    Nov 20, 2008
    If you buy something from Apple on say, a Saturday, and two Saturdays later you are thinking of exchanging/returning it, is that second Saturday considered day 14 or day 15? I would assume it's day 15 and you are SOL, but just curious.
  2. ipodlover77 macrumors 65816


    Jan 17, 2009
    The receipt should have the return date if I'm not mistake.
  3. Shadowbech macrumors 601

    Oct 18, 2011
    Planet iPhone
    Correct, the return date is listed on the receipt.
  4. GLS macrumors 6502

    Jun 26, 2010
    I returned my 6 in the 14 day window.

    I purchased it at Best Buy on launch day (Friday 19th). I was told the 14 days was 2 weeks after purchase (Friday October 3). I then asked if the 14 days was from the time of purchase on the receipt....and was told as long as I came in before closing on Friday October 3, I was within the 14 day window.
  5. puma1552 thread starter Suspended

    Nov 20, 2008
  6. bwsteg macrumors 6502

    Sep 25, 2012
    Queens NY
    Return policy is 14 days. Count 14 days including the day of purchase. So if you purchased Saturday, you must return by Friday of that 2nd week.

    I believe you assumed initially that the 2nd Saturday was day 14 but you were denied the return. Now you're trying to confirm whether you were given correct info.
  7. dopeman macrumors regular

    Oct 10, 2014
    what are you talking about? didn't you get receipt from email?
  8. doboy macrumors 68020

    Jul 6, 2007
    It's Sat to Sat (2 weeks later) per my receipt
  9. puma1552 thread starter Suspended

    Nov 20, 2008
    I haven't returned/exchanged anything yet - figured I'd clarify the policy first before going in there. What you said is what I thought, but it sounds like this guy's receipt below says otherwise?


    Yeah but I deleted it, didn't think I'd want to do an exchange (it's just for an accessory)
  10. Shadowbech, Oct 11, 2014
    Last edited: Oct 11, 2014

    Shadowbech macrumors 601

    Oct 18, 2011
    Planet iPhone
    Did you not also request e-mail receipt either? Whenever I buy something from Apple store, I always request both receipt and have another one e-mailed to me.

    Edit: NVM just saw the above post.
  11. Ramio macrumors 6502a


    Sep 13, 2011
    Houston, TeXas
    Doesn't matter if you have the receipt. They can look it up. That's what I did for an exchange. Not sure about returning for a refund though.
  12. puma1552 thread starter Suspended

    Nov 20, 2008
    It's indeed 14 days from the date of purchase, not including the purchase date. I just exchanged a white silicone case for a red one no problem.

    My new receipt says I can return this one through October 25th.

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