mkstewartesq@co

macrumors regular
Original poster
Jun 30, 2007
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I bought an iPhone X on November 19 and so am now right at on my 14 day return window. However, based on what I am seeing at the online Apple Store, Apple’s holiday return policy applies to any items purchased in store or online after November 10, and extends the return period until early January. I don’t see any exception to this policy for iPhones – i.e. any exception that would apply the more limited 14 Day return window to an iPhone bought after November 10, even if opened.

I’m considering returning my AT&T model for a Verizon model – any input on whether I am reading the return policy above correctly, such that I can wait and buy the Verizon phone and return the AT&T phone sometime later in December? There are no Verizon phones in stock locally today, and I wouldn’t want to return my phone today to make the 14 day window and be without a phone until they came back in stock or I could have one delivered from the online store.

Thanks,
Mike
 

mkstewartesq@co

macrumors regular
Original poster
Jun 30, 2007
175
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Actually, it doesn’t. It’s odd – I ordered and paid online for pick up in the store. In the store, they told me they would email the receipt to me. Looking at the receipt they emailed after I visited , it reads “Apple store pick up confirmation”, ( though the email is titled “your receipt from Apple [store location]”) but doesn’t have any return date.
 

newellj

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Oct 15, 2014
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Actually, it doesn’t. It’s odd – I ordered and paid online for pick up in the store. In the store, they told me they would email the receipt to me. Looking at the receipt they emailed after I visited , it reads “Apple store pick up confirmation”, ( though the email is titled “your receipt from Apple [store location]”) but doesn’t have any return date.

Mine doesn't either. I'm relying on the posted return policy on the Apple website.
 
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GrumpyMom

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Sep 11, 2014
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Is your phone close to physically perfect? Is the display evenly lit with no undesirable tints full on and little to no blue shift? Do you have loud crackling on your speakers at full volume? Do you have dust inside the camera lens housing? If your answer to any of these questions is NO then you might want to rethink that return. Have you been reading up on the returns lottery other forum members have experienced trying to get their idea of a “perfect” phone? I’ve got the AT&T one and the call quality has been better than what I got on my Qualcomm IPhone 7 Plus.

Have you had trouble holding onto your LTE signal on the Intel modem while traveling? That’s the one thing I haven’t really had much chance to test yet.
 

doboy

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Jul 6, 2007
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Actually, it doesn’t. It’s odd – I ordered and paid online for pick up in the store. In the store, they told me they would email the receipt to me. Looking at the receipt they emailed after I visited , it reads “Apple store pick up confirmation”, ( though the email is titled “your receipt from Apple [store location]”) but doesn’t have any return date.
If you paid online and did instore pickup then I think you need to login on the website and check the online receipt. You can't use the Apple Store app either for return date.
 

esaelias

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Dec 30, 2016
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if you buy it online or in store you get return period upto jan 8th 2018, if you buy it on finance etc you have 14 days
 
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mkstewartesq@co

macrumors regular
Original poster
Jun 30, 2007
175
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Is your phone close to physically perfect? Is the display evenly lit with no undesirable tints full on and little to no blue shift? Do you have loud crackling on your speakers at full volume? Do you have dust inside the camera lens housing? If your answer to any of these questions is NO then you might want to rethink that return. Have you been reading up on the returns lottery other forum members have experienced trying to get their idea of a “perfect” phone? I’ve got the AT&T one and the call quality has been better than what I got on my Qualcomm IPhone 7 Plus.

Have you had trouble holding onto your LTE signal on the Intel modem while traveling? That’s the one thing I haven’t really had much chance to test yet.

All good points and things I have been weighing. It's your last point that concerns me most - even just now at lunch, I was on 4G while indoors in a restaurant, while my table-mates all had LTE signal - we all use iPhones on AT&T, the only difference is that I had an iPhone X while they were using older models with a Qualcomm modem (6s or below). So the inability to hang onto an LTE signal in less-than-ideal conditions is a concern for me.

M
 

OasisNYK

macrumors 6502
Nov 29, 2004
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All good points and things I have been weighing. It's your last point that concerns me most - even just now at lunch, I was on 4G while indoors in a restaurant, while my table-mates all had LTE signal - we all use iPhones on AT&T, the only difference is that I had an iPhone X while they were using older models with a Qualcomm modem (6s or below). So the inability to hang onto an LTE signal in less-than-ideal conditions is a concern for me.

M

I am in a similar situation - bought on Nov 22nd online with in store pickup.

I have the Verizon model on AT&T, and have the same concerns about Qualcomm vs intel and LTE/battery life.

AT&T actually offered about 40% off the X on my two lines so I am probably returning the Verizon model - deal is too good to pass up even though I would prefer to keep the one I have.

I do think the Qualcomm vs intel stuff may be a little overblown but who knows. I am coming from a 6 with a Qualcomm modem.
 
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Shadowbech

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Oct 18, 2011
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iPhone purchased full price starting 11/15/17 qualify the extended holiday return policy and you have till 1/8/18. Only exception is if it's financed through carrier (i.e ATT Next/Verizon DPP, etc). They are 13/14 day still and don't qualify for the extended holiday returns.
 

OasisNYK

macrumors 6502
Nov 29, 2004
383
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iPhone purchased full price starting 11/15/17 qualify the extended holiday return policy and you have till 1/8/18. Only exception is if it's financed through carrier (i.e ATT Next/Verizon DPP, etc). They are 13/14 day still and don't qualify for the extended holiday returns.

Does it matter if it’s online or in store? I ordered online and did in store pickup.

My receipt does not note the holiday return policy.
 

Shadowbech

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Oct 18, 2011
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Does it matter if it’s online or in store? I ordered online and did in store pickup.

My receipt does not note the holiday return policy.
Doesn’t matter if you purchased online for pick up. If you ordered it on or after 11/15/17 for pick up you still have till 1/8/18. When you log into your account on Apple.com does it not say return by? Usually if it’s eligible it tells you. Otherwise you can chat with Apple or contact Apple and ask.
 

OasisNYK

macrumors 6502
Nov 29, 2004
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Doesn’t matter if you purchased online for pick up. If you ordered it on or after 11/15/17 for pick up you still have till 1/8/18. When you log into your account on Apple.com does it not say return by? Usually if it’s eligible it tells you. Otherwise you can chat with Apple or contact Apple and ask.

I looked at my order and it doesn’t say. But I did chat with Apple and confirmed January 8th is the return date - Extended Holiday Returns started November 15th
 

newellj

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Oct 15, 2014
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Doesn’t matter if you purchased online for pick up. If you ordered it on or after 11/15/17 for pick up you still have till 1/8/18. When you log into your account on Apple.com does it not say return by? Usually if it’s eligible it tells you. Otherwise you can chat with Apple or contact Apple and ask.

There is no indication at all. It actually says not eligible, but we know that's wrong.
 
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mkstewartesq@co

macrumors regular
Original poster
Jun 30, 2007
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I looked at my order and it doesn’t say. But I did chat with Apple and confirmed January 8th is the return date - Extended Holiday Returns started November 15th

Thanks very much for confirming that. Like you, when I login online, the online receipt doesn’t state any return date – but I did pay in full for my phone, ordered online and picked up in the store just like you. So thank you for providing that information.

M
 

Shadowbech

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Oct 18, 2011
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There is no indication at all. It actually says not eligible, but we know that's wrong.
Yes, and you can always chat with Apple or contact Apple via phone and request a return label. I was able to do this without issues and they can authorize it. Not sure why carrier models with the exception of T-mobile and Sim-Free greys out the return and says "Not Eligible" but then if you hover your mouse over "Why" it tells you to contact Apple to request one. hmm. Such a hassle.
[doublepost=1512352558][/doublepost]
Thanks very much for confirming that. Like you, when I login online, the online receipt doesn’t state any return date – but I did pay in full for my phone, ordered online and picked up in the store just like you. So thank you for providing that information.

M
If you click on Return and says this item is ineligible, but you know that you can return it, simply contact Apple or Chat with Apple and they will process the return and send you an e-mail to print the return shipping label.
 

ljusmc

macrumors member
Jun 23, 2012
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The holiday returns are only for non activated devices, i.e. a phone. Activated phones still only have the 14-day return. Unlocked phones, Jan 8.
 

Shadowbech

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Oct 18, 2011
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The holiday returns are only for non activated devices, i.e. a phone. Activated phones still only have the 14-day return. Unlocked phones, Jan 8.
Your phrase here may confuse others. To clarify, holiday returns are for any device paid full price, regardless if it's activated or not. Meaning you buy a phone, you use it, don't like it then return it on the 8th of January.

Now if you financed through carrier, using ATT Next/Verizon DPP/etc, those only have 13/14 day return policy and don't qualify for the holiday return.

I even talked with the store manager that this is what he told me.
 
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newellj

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Oct 15, 2014
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Yes, and you can always chat with Apple or contact Apple via phone and request a return label. I was able to do this without issues and they can authorize it. Not sure why carrier models with the exception of T-mobile and Sim-Free greys out the return and says "Not Eligible" but then if you hover your mouse over "Why" it tells you to contact Apple to request one. hmm. Such a hassle.
[doublepost=1512352558][/doublepost]
If you click on Return and says this item is ineligible, but you know that you can return it, simply contact Apple or Chat with Apple and they will process the return and send you an e-mail to print the return shipping label.

IRL, I would just walk into an Apple store to return it, and I'm confident that there would be no questions. :)
 
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