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Quicktime

fivetoadsloth

fivetoadsloth

macrumors 65816
Original poster
Aug 15, 2006
1,035
0
I recently (As some may remember) brought my macbook to the genius bar and they replaced the harddrive. I got it back yesterday, and Now whenever I open quicktime it crashes immideatly, I than tried to play a video in itunes and itunes crashes. I than went to apple.com and went to the quicktime tab on top, and safari crashed immideatly. At the moment I am running software update, Though I dont see any quicktime/itunes updates I dont have. Any Ideas?

Thanks
 
mad jew said:
If the updates don't help, then open a new user account in System Preferences and see if the problems carry over to there, too. :)
Click to expand...

Forgot to mention, I tried that and It crashed in the other account as well
 
What system, safari, QT version do you have? I've been reading about problems on Apple Support Discussions re: QT 7.0.4 and Safari in 10.4.6. Common solutions included fixing permissions (the easiest fix), starting the computer in Safe Mode, and finally, downgrading to QT 7.0.1 and reinstalling Tiger to 10.4.5 (seems drastic).
 
I movie crashes on launch as well, Gah. =[

Any ideas, Do I need to reinstall my system? Id like a work around, as it is a really inconvinient time to resintall at the moment, but i need quicktime/movies in itunes.
 
Legolamb said:
What system, safari, QT version do you have? I've been reading about problems on Apple Support Discussions re: QT 7.0.4 and Safari in 10.4.6. Common solutions included fixing permissions (the easiest fix), starting the computer in Safe Mode, and finally, downgrading to QT 7.0.1 and reinstalling Tiger to 10.4.5 (seems drastic).
Click to expand...

Im at 10.4.9, 2.0.4 in safari and quicktime quits before I can check.
 
mad jew said:
Maybe try reinstalling the 10.4.9 combo update. Also, have you verified the drive in Disk Utility?
Click to expand...

I did verify the drive, and permissions and both came out fine. I dont think the combo update will do much as this problem started in 10.4.8 (How i got the mac back from the apple store, and persisted in 10.4.9) so it seems to be something else.

Thanks alot guys, any other ideas or will I be reinstalling my system?
 
Combo updates check parts of your system that mere delta updates overlook and assume are installed correctly, that's why I recommended it. Nevertheless, there are still a few options we can try before making you reinstall. The problem seems QuickTime-related at this stage, so list the codec you see in the QuickTime folder on your hard drive's Library. Don't bother looking at your Home folder's library, since the problem occurred in the new account too. :)
 
mad jew said:
Combo updates check parts of your system that mere delta updates overlook and assume are installed correctly, that's why I recommended it. Nevertheless, there are still a few options we can try before making you reinstall. The problem seems QuickTime-related at this stage, so list the codec you see in the QuickTime folder on your hard drive's Library. Don't bother looking at your Home folder's library, since the problem occurred in the new account too. :)
Click to expand...
I see three + One

AppleIntermediateCodec.component
DivX 6DEcoder.Component
FLV. Component


And Perian.component
 
mad jew said:
Okay, drag the second two to the Trash, and restart. If this doesn't help, then feel free to put them back in this folder and restart again. :)
Click to expand...

Tried it, Restarted and at first it didnt see the system software (Folder with question mark) Though after a couple flashes it started, I tried quicktime and no luck.

Thanks for help, any other ideas?
 
fivetoadsloth said:
Tried it, Restarted and at first it didnt see the system software (Folder with question mark) Though after a couple flashes it started, I tried quicktime and no luck.

Thanks for help, any other ideas?
Click to expand...


Wow, that's a worry. Verify the drive again because that's sometimes a good sign it's being dodgy. In the Startup Disk pane of System Preferences, is the appropriate system selected (your internal drive)?

Also, if you boot into Safe Mode, does QuickTime work? To boot into Safe Mode, hold SHIFT at startup. :)
 
Well, I tried to reoad osx and When I select the volume to install it to it says i cant to Macinstosh Harddrive, as it can not boot from this volume, gah. Ill try safe mode, thanks for helping guys.

:)
 
Yeah, I doubt it'll help. It really sounds like something dodgy is happening with your drive again, so maybe it's time to take it back to the genius. It could be another bad drive, or perhaps a bad cable. :eek:
 
mad jew said:
Yeah, I doubt it'll help. It really sounds like something dodgy is happening with your drive again, so maybe it's time to take it back to the genius. It could be another bad drive, or perhaps a bad cable. :eek:
Click to expand...

Ok, Will do (In safe mode quicktime didnt work either) Just wondering however, why would only quicktime be effected, well seemingly?
 
One more question, Im guessing thety are related. My boot time seems much slower than it should be, Would a failing drive only effect one specific application though? Everything else seems fine and my computer is definatly more snappy than it was with the last failing drive.
 
It's possible that the area of your drive containing some of your QuickTime data is the only dodgy part... QuickTime is pretty embedded in the system though, so as you're finding, dodgy QuickTime can have a lot of nasty effects. :eek:
 
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