Did the guy go overboard with his rant? Absolutely. But in all fairness, he paid for his product and he should be able to do with it what he wants. If opening it makes him happy, let him do it.
Personally I wouldn't have let a rep open mine up, I'd take my unopened box and go home to set it up.
Yeah, as I said I can see his point because in the UK we just sign the contract, they put the sealed box in a bag, and off you go. It was more the manner of the rant, proper first world problems.
It takes me back to a work colleague who looked utterly disgusted that I took my three day 4S back to the Apple store because of a really bad yellow screen.
"How could you take brand new phone back for refurb, I mean how"?
A refurb goes through far stricter quality checks than a new unit and is identical to a new unit in appearance. What's the big deal? Some people just have a major case of self entitlement with gadgets.
I mean, some people in the iPhone 5 scuff thread, tilting the phone under light to look for scuffs then debating with themselves and others, almost looking for some kind of justification that they are right to take it back for a new one because of a tiny scuff not visible under natural lighting conditions?
Unreal.
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Seems a bit extreme, but then I'm thinking about it... I wouldn't take one that got opened by someone else, at least not if they handled it that badly. Pre-ordering and having it shipped is the only way to do it.
When the guy behind the counter put the phone down on the desk with the back cover removed, he should have been man enough to say, "Woah, hold on a second right there".
Not let it all happen and then moan to his blog.
Personally, I'd have stopped him the second he went to remove the front/back adhesive plastic protectors. By all means, set it up, but don't go sliding the phone around a desk with zero packaging.
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