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Discussion in 'iMac' started by ChitoCrisis, Oct 30, 2013.
Do you have pliers?
How did you jam them in that hard....
I thought I put them in wrong and they felt a bit loose so I pressed hard on them.
I'm going to try not to break them with pliers or something.
I uploaded a picture.
Take it to the apple store and tell them that they put too much ram in for you and ask them to remove it.
Wear some household rubber gloves - you will get much more grip and will likely be able to remove the ram yourself.
The DIMM modules have locking tab notches on both edges. When you inserted the modules, did you hear the locking clicks? If the locking tabs impede removal, you will have to open them manually. The easiest way is to do one at a time. It should not require a lot of force to remove or insert DIMMs.
If I recall, pushing those two white knobs outward should help pop the sticks out. Have you tried that?
Edit - pushing those white knobs releases the ram "tray" not the sticks. Nevermind!
Did you put in all 4 sticks or did you add 2 sticks to the 2 that were already there? Not sure from your original post.
It's hard to tell from the photo but it appears they are all in alignment. So they are likely all wrong or all right.
DIMMS have a notch on the bottom which acts as a key to prevent you from putting them in backward. Did you note this when you were installing your RAM? Technically it shouldn't be possible for you to put the DIMMs in backward because if the notch doesn't line up with a tab in the socket it won't go in. That said, I recall seeing at least one thread where the user forced the DIMM in and broke the tab. I can't imagine how hard you'd have to press to make that happen.
If it were me (and I'm not saying you are me) and I couldn't get the DIMMs out to reseat them I would try using needle nose pliers to pull them out. I would also use something like tissue or a cloth to protect the DIMMs from the plier jaws.
You could just bring your iMac to the Apple Store and let them take a crack at it. I can't say if they would cover something like this under warranty but it might be the safest way to handle the situation.
You're going to need some type of tool to grip them with. Something that's rubber preferably. And as the others have said make sure the locking clips are disengaged. Also make sure not to ESD shock any component.
Correctly installed RAM should come out just as easily as it went in. I think you're going to have to use whatever force is necessary to pull them out and hope the sockets are not damages, even if the sticks are ruined.
This is not a new problem
I and others have had problems with Crucial RAM on the new late 2013 iMacs. I was warned on another thread and knew better than to push hard. So when it didn't fit I returned and bought RAM from OWC, which fit perfectly.
Both I and the OP of that thread were ridiculed by a number of posters on this forum even after posting a picture of the RAM. Find the thread under my profile if you'd like, but it won't help you now.
My suggestion is to let an Apple Genius take it out and then return it and buy the RAM from OWC. They are selling Hynix RAM, which is the RAM Apple is installing in the new iMacs now. Good luck.