Hello everyone,
I purchased a brand new late 2015 27" iMac 5k in November and it ran perfectly (I absolutely love it). I decided to finally upgrade the RAM last month and went with OWC's 32gb kit.
I installed the new RAM and everything seemed to be going smoothly. Computer recognized all 32 gigs and ran fine. But whenever I start watching video online the iMac would freeze and after about 10-15 seconds it would restart. This started happening not just with video but randomly even when I'm not using the computer.
I contacted OWC who recommended cleaning the connection on the RAM stick with a pencil eraser to remove any artifacts from the manufacturing process. I did that but nothing changed. They then asked me to send it back so they send me a new kit.
While I was waiting for the new kit to arrive I put back my original two sticks from Apple and the computer never froze/restarted even with the heaviest use.
Today I received the brand new 32gb kit from OWC, installed it right away and as soon as I started up a video online the computer froze again then restarted.
I thought maybe it was one or both of the previously unused slots on the iMac (the two bottom ones) that was the problem so I installed my original two sticks in those two slots but everything has been working perfectly. Because of this I am 100% certain that it's the RAM that is the problem but I just can't believe two new kits from OWC would be defective.
Anyone else having this problem or know of a solution? I really don't want to be stuck with just 8gigs of ram (or shell out the crazy amount Apple would charge for 32gb)
I purchased a brand new late 2015 27" iMac 5k in November and it ran perfectly (I absolutely love it). I decided to finally upgrade the RAM last month and went with OWC's 32gb kit.
I installed the new RAM and everything seemed to be going smoothly. Computer recognized all 32 gigs and ran fine. But whenever I start watching video online the iMac would freeze and after about 10-15 seconds it would restart. This started happening not just with video but randomly even when I'm not using the computer.
I contacted OWC who recommended cleaning the connection on the RAM stick with a pencil eraser to remove any artifacts from the manufacturing process. I did that but nothing changed. They then asked me to send it back so they send me a new kit.
While I was waiting for the new kit to arrive I put back my original two sticks from Apple and the computer never froze/restarted even with the heaviest use.
Today I received the brand new 32gb kit from OWC, installed it right away and as soon as I started up a video online the computer froze again then restarted.
I thought maybe it was one or both of the previously unused slots on the iMac (the two bottom ones) that was the problem so I installed my original two sticks in those two slots but everything has been working perfectly. Because of this I am 100% certain that it's the RAM that is the problem but I just can't believe two new kits from OWC would be defective.
Anyone else having this problem or know of a solution? I really don't want to be stuck with just 8gigs of ram (or shell out the crazy amount Apple would charge for 32gb)