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Random passcode prompts
- Thread starter Liam Steven
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Bigwaff
Contributor
Have you recently changed your device passcode? Are you entering a passcode at this prompt? More details please.
Nope. Same code for a long time. Enter code, re-activates Face ID, then the same message appears a few hours later.
Bigwaff
Contributor
If none of these apply, you may have a defective device. A trip to the Apple Store or authorized service may be required.
support.apple.com
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If you need help using Face ID, learn what to do.