random reboots and Cisco AnyConnect

Discussion in 'macOS Sierra (10.12)' started by msvadi, Feb 7, 2017.

  1. msvadi, Feb 7, 2017
    Last edited: Feb 7, 2017

    msvadi macrumors regular

    Joined:
    Aug 12, 2010
    #1
    I would appreciate your help with the following problem. It seems that AnyConnect Client software 3.1.100.10 that my university uses for VPN causes random reboots on my MacBook Pro running Sierra OS. Here's a few lines from the system.log just prior to a recent reboot:

    Feb 5 15:15:23 VMrMBP17 acvpnagent[43]: Function: getInterfaces File: ../../vpn/Common/Utility/NetInterface_unix.cpp Line: 1330 missing PPP destination address for interface "utun6". Check profile PPPExclusion (set to Automatic?) or contact your administrator.

    Feb 5 15:15:26 VMrMBP17 diagnosticd[236]: Streaming server Unresponsive

    Feb 5 15:15:26 VMrMBP17 com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.system): System reboot initiated by: eoshostd.192<-launchd.1

    In addition to reboots, I'm also experiencing problems when switching user accounts: the system sometimes would just logout all users from the Mac. The system.log file is filled with VPN error messages. I'm wondering if it's a know problem and if there is a solution.

    Thanks
     
  2. msvadi thread starter macrumors regular

    Joined:
    Aug 12, 2010
    #2
    It seems that Cisco is not the problem after all. I removed Cisco AnyConnect, but the computer continues to experience kernel panics. This time there was a panic log. This is a 2016 MacBook Pro:

    Anonymous UUID: F5877A3F-ED57-4F0D-C736-FD35E0872B80



    Thu Feb 9 19:28:16 2017



    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f917066eb): "Failed to quiesce supporting devices\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleACPIPlatform/Ap pleACPIPlatform-254.31.2/AppleACPIPlatformPower.cpp:1972

    Backtrace (CPU 0), Frame : Return Address

    0xffffff92252dbbb0 : 0xffffff800e8f210c

    0xffffff92252dbc30 : 0xffffff7f917066eb

    0xffffff92252dbc90 : 0xffffff7f917062ce

    0xffffff92252dbce0 : 0xffffff7f91709d47

    0xffffff92252dbd00 : 0xffffff800eedd12e

    0xffffff92252dbd60 : 0xffffff800ef0793e

    0xffffff92252dbde0 : 0xffffff800eea751c

    0xffffff92252dbe50 : 0xffffff800eea46a4

    0xffffff92252dbeb0 : 0xffffff800eea13d2

    0xffffff92252dbef0 : 0xffffff800eea1252

    0xffffff92252dbf30 : 0xffffff800eebce91

    0xffffff92252dbf80 : 0xffffff800eebc5ec

    0xffffff92252dbfb0 : 0xffffff800e8a0af7

    Kernel Extensions in backtrace:

    com.apple.driver.AppleACPIPlatform(5.0)[867C81BE-EA01-3A65-89F4-06D78E6514CA]@0 xffffff7f916fb000->0xffffff7f9175afff

    dependency: com.apple.iokit.IOACPIFamily(1.4)[4F7FB6AD-2498-3F71-827C-ED7AA4BF2511]@0xfffff f7f8f405000

    dependency: com.apple.iokit.IOPCIFamily(2.9)[57960DC6-4099-31BC-9B47-52CD647779C7]@0xffffff 7f8f132000



    BSD process name corresponding to current thread: kernel_task



    Mac OS version:

    16D32



    Kernel version:

    Darwin Kernel Version 16.4.0: Thu Dec 22 22:53:21 PST 2016; root:xnu-3789.41.3~3/RELEASE_X86_64

    Kernel UUID: C67A8D03-DEAC-35B8-8F68-06FF7B687215

    Kernel slide: 0x000000000e600000

    Kernel text base: 0xffffff800e800000

    __HIB text base: 0xffffff800e700000

    System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)



    System uptime in nanoseconds: 32398221572516

    last loaded kext at 16109416341896: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f92c91000, size 32768)

    last unloaded kext at 14952077248570: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7f92c05000, size 49152)

    loaded kexts:

    com.apple.filesystems.afpfs 11.0.4

    com.apple.nke.asp-tcp 8.0.1

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.23.14

    com.apple.driver.ApplePlatformEnabler 2.7.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleHIDALSService 1

    com.apple.driver.AppleHDA 278.56

    com.apple.driver.AppleGraphicsDevicePolicy 3.13.79

    com.apple.driver.AppleUpstreamUserClient 3.6.4

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.kext.AMDFramebuffer 1.4.8

    com.apple.iokit.IOBluetoothSerialManager 5.0.3f1

    com.apple.driver.AppleIntelSKLGraphics 10.2.2

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleIntelPCHPMC 1.1

    com.apple.kext.AMDRadeonX4100 1.4.8

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMuxControl 3.13.79

    com.apple.driver.AppleMCCSControl 1.2.15

    com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.2

    com.apple.driver.AppleEmbeddedOSSupportHost 1

    com.apple.kext.AMD9500Controller 1.4.8

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 40

    com.apple.filesystems.hfs.kext 366.30.3

    com.apple.driver.AppleTopCaseHIDEventDriver 104

    com.apple.driver.AirPort.Brcm4360 1130.3.1a5

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 5.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 5.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 172

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleXsanScheme 3

    com.apple.driver.usb.cdc.acm 5.0.0

    com.apple.driver.usb.cdc.ecm 5.0.0

    com.apple.security.SecureRemotePassword 1.0

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.3f1

    com.apple.iokit.IOBluetoothHostControllerTransport 5.0.3f1

    com.apple.driver.DspFuncLib 278.56

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOBluetoothFamily 5.0.3f1

    com.apple.iokit.IOSurface 153.3

    com.apple.driver.AppleSSE 1.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d8

    com.apple.driver.usb.IOUSBHostHIDDevice 1.1

    com.apple.driver.AppleHDAController 278.56

    com.apple.iokit.IOHDAFamily 278.56

    com.apple.iokit.IOAudioFamily 205.12

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 513.1

    com.apple.driver.AppleGraphicsControl 3.13.79

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOAcceleratorFamily2 289.32

    com.apple.driver.AppleIntelLpssUARTv1 3.0.60

    com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

    com.apple.iokit.IOSerialFamily 11

    com.apple.kext.AMDSupport 1.4.8

    com.apple.AppleGraphicsDeviceControl 3.13.79

    com.apple.iokit.IOGraphicsFamily 513.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2

    com.apple.driver.usb.cdc.ncm 5.0.0

    com.apple.driver.usb.AppleUSBiBridge 1.0

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

    com.apple.driver.AppleUSBHostMergeProperties 1.1

    com.apple.driver.CoreStorage 540.30.1

    com.apple.filesystems.hfs.encodings.kext 1

    com.apple.driver.AppleHIDKeyboard 197

    com.apple.driver.AppleMultitouchDriver 368.7

    com.apple.driver.AppleInputDeviceSupport 76.4

    com.apple.driver.AppleHSSPIHIDDriver 49

    com.apple.driver.AppleThunderboltDPInAdapter 4.6.1

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1

    com.apple.driver.AppleHSSPISupport 49

    com.apple.iokit.IO80211Family 1200.12.2

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.AppleIntelLpssSpiController 3.0.60

    com.apple.iokit.IONVMeFamily 2.1.0

    com.apple.driver.AppleThunderboltNHI 4.1.8

    com.apple.driver.AppleHPM 3.0.9

    com.apple.iokit.IOThunderboltFamily 6.3.3

    com.apple.driver.AppleIntelLpssI2CController 3.0.60

    com.apple.driver.AppleIntelLpssDmac 3.0.60

    com.apple.driver.AppleIntelLpssI2C 3.0.60

    com.apple.driver.AppleIntelLpssGspi 3.0.60

    com.apple.driver.usb.AppleUSBXHCIPCI 1.1

    com.apple.driver.usb.AppleUSBXHCI 1.1

    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.driver.AppleEFINVRAM 2.1

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.KernelRelayHost 1

    com.apple.iokit.IOUSBHostFamily 1.1

    com.apple.driver.AppleBusPowerController 1.0

    com.apple.driver.DiskImages 444.41.1

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 5.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0
     
  3. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #3
    This may be a hardware problem. Have you tried hardware diagnostics? Are you using any external devices?
     
  4. msvadi thread starter macrumors regular

    Joined:
    Aug 12, 2010
    #4
    Yes, I tried hardware diagnostics- it did not detect any problems. I also took the computer to an Apple Store where they ran some tests - again no issues.

    Re external devices - there is an external drive on the network, which I use for Time Machine backups. It's attached via USB to a Time Capsule. Is there something in the log about eternal devices?

    Thanks
     
  5. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #5
    The problem seems to be in the ACPI driver. At this point it is probably just guesswork. I did a quick web search and there is surprisingly little to find about the error message, suggesting that this is a novel problem. The results I found all concern the 2016 MacBook Pro.

    https://forums.macrumors.com/thread...n-sleeping-for-more-than-a-few-hours.2017583/ (@CarbonX)
    https://discussions.apple.com/thread/7759507
    http://www.mac-forums.com/apple-notebooks/338139-mcbook-pro-2016-and-usb-external-drives.html
     
  6. msvadi thread starter macrumors regular

    Joined:
    Aug 12, 2010
    #6

    Thanks, this is very helpful. I have now erased the drive on my Mac and re-installed OS without importing any data from my old backup. This was suggested by an AppleCare agent as the next step. But it seems that to reproduce the problem, I have to have to run Time Machine and backup to the same USB drive I've been using prior to erasing the Mac. Unfortunately, Time Machine wants to re-use the old backup instead of starting a new one.
     

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