Random Reboots and unable to wake up sometimes...

Discussion in 'MacBook Air' started by SuperMiguel, Jan 25, 2014.

  1. SuperMiguel macrumors 6502

    Joined:
    Jan 6, 2010
    #1
    Was unable to bring my computer back to boot, basically ill close the lid, and when i open it it wont start up even by pressing the power button. This is on a brand new air 13"

    I got one of this errors:

    Date/Time: 2014-01-24 19:13:14 -0500
    OS Version: 10.9 (Build 13A603)
    Architecture: x86_64
    Report Version: 18

    Event: Sleep Wake Failure
    Steps: 38

    Hardware model: MacBookAir6,2
    Active cpus: 4


    Powerstats for: kernel_task
    Start time: 1969-12-31 19:00:00 -0500
    End time: 1969-12-31 19:00:00 -0500
    Microstackshots: 24 samples
    Primary state: 24 samples Non-Frontmost App, Non-Background Priority, User mode
    User Activity: 0 samples Idle, 0 samples Active, 24 samples Unknown
    Power Source: 0 samples on Battery, 0 samples on AC, 24 samples Unknown
    *24 call_continuation + 23 (mach_kernel) [0xffffff80002d6aa7]
    *4 ??? (mach_kernel + 303450) [0xffffff800024a15a]
    *2 IOTimerEventSource::timeoutAndRelease(void*, void*) + 104 (mach_kernel) [0xffffff80006b0558]
    *1 IOWorkLoop::closeGate() + 18 (mach_kernel) [0xffffff80006ac7f2]
    *1 IORecursiveLockLock + 32 (mach_kernel) [0xffffff8000684ac0]
    *1 lck_mtx_lock + 653 (mach_kernel) [0xffffff80002d0d9d]
    *1 lck_mtx_lock_wait_x86 + 384 (mach_kernel) [0xffffff80002d5a00]
    *1 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d4c]
    *1 ??? (mach_kernel + 223563) [0xffffff800023694b]
    *1 machine_switch_context + 354 (mach_kernel)

    ETC ETC
     
  2. SuperMiguel thread starter macrumors 6502

    Joined:
    Jan 6, 2010
  3. iCheddar, Jan 26, 2014
    Last edited: Jan 26, 2014

    iCheddar macrumors 6502a

    iCheddar

    Joined:
    Apr 30, 2007
    Location:
    South Dakota
    #3
    Try your standard SMC and NVRAM resets, check the Mac App Store for firmware updates. That will be your first step. Also, make sure to run Apple Diagnostics on your system.

    I've seen 2 Macbook Airs come in to the shop with similar symptoms. Both cases we ended up replacing the MLB. If the symptoms persist, take the system to your local Apple store or Apple Authorized Service Provider.
     
  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    When you get to the App Store, that will also let you know about system updates, and you appear to be running OS X 10.9 - and up-to-date is 10.9.1
    Updating certainly won't hurt anything, and may help you out.

    iCheddar also knows what may be needed, too...
     

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