Random shutdowns after sleep on 2013 MBA

[ratboy90]

I've been getting random shutdowns on my MBA 2013. It almost always happens when I've closed the lid to put it to sleep. After that when I open it the screen always stays black and nothing happens. I have to press down on the power button for a while to get it to reboot.
I've noticed it happening since I upgraded to Mavericks. I thought it might be a problem because I just updated so I did a clean install last week but it's continued to happen.

Any ideas what this could be due to?

 

[lagisibuk]

probably corrupted software, are you "clean install" of mavericks??
please try to clean install and get test soon. (maybe from installer package or process).

 

[ratboy90]

probably corrupted software, are you "clean install" of mavericks??
please try to clean install and get test soon. (maybe from installer package or process).

yeah i did a clean install.

 

[ratboy90]

Anybody with any ideas?

 

[psik]

Yes, apple store, ask for replacement, not sure why you haven't done so already

 

[Weaselboy]

Anybody with any ideas?

Sometimes those odd wake issues can be solved by a SMC reset.

 

[iCheddar]

Weaselboy is right. A SMC reset may resolve things. Doesn't help to do a NVRAM reset as well.

I'd check in the app store for any firmware or OS updates, see if that resolves things. Make sure to run Apple Diagnostics as well.

Honestly though, it's likely something in the logic board. I've seen at least 2 Macbook Airs come in to the shop with similar symptoms as yours. Once with intermittent symptoms, another with continuous symptoms. Both cases, we ended up replacing the MLB.

Take it to your local Apple Store or Apple Authorized Service Provider.

 

[trombo22]

Went to the apple store about this exact issue, and I was told this is a known issue and Apple Engineering is working on a fix. They told me to keep software up to date and restrain from using sleep and sleep related features such as put hard disk to sleep. Under warranty and said there was nothing they could do.

 

[ratboy90]

Thanks for the help. I'm going to book an appointment with the apple store and run diagnostics first. I had a random shutdown yesterday and saved the log for it. Could anybody help me read it out?

{EDIT} did a diagnostics test and got an error code related to the battery which I've posted underneath the log.

30/1/14 23:57:10.038 CalendarAgent[200] [com.apple.calendar.store.log.caldav.queue] [Adding [<CalDAVAccountRefreshQueueableOperation: 0x7ff7394d2460; Sequence: 0>] to failed operations.]
30/1/14 23:57:10.000 kernel[0] ARPT: 117352.987238: MacAuthEvent en0 Auth result for: 6a:12:f8:a9:b9:50 MAC AUTH succeeded
30/1/14 23:57:10.000 kernel[0] wlEvent: en0 en0 Link UP virtIf = 0
30/1/14 23:57:10.000 kernel[0] AirPort: Link Up on en0
30/1/14 23:57:10.000 kernel[0] en0: BSSID changed to 6a:12:f8:a9:b9:50
30/1/14 23:57:12.299 configd[18] network changed: DNS* Proxy
30/1/14 23:57:12.300 UserEventAgent[11] Captive: [CNInfoNetworkActive:1655] en0: SSID 'freebox_chouquette' making interface primary (cache indicates network not captive)
30/1/14 23:57:12.301 UserEventAgent[11] Captive: CNPluginHandler en0: Evaluating
30/1/14 23:57:12.303 UserEventAgent[11] Captive: en0: Not probing 'freebox_chouquette' (cache indicates not captive)
30/1/14 23:57:12.303 UserEventAgent[11] Captive: CNPluginHandler en0: Authenticated
30/1/14 23:57:12.307 configd[18] network changed: v4(en0!:192.168.0.10) DNS+ Proxy+ SMB
30/1/14 23:57:13.498 apsd[183] Unrecognized leaf certificate
30/1/14 23:57:14.000 kernel[0] AppleCamIn::handleWakeEvent_gated
30/1/14 23:57:14.000 kernel[0] AirPort: RSN handshake complete on en0
30/1/14 23:57:14.000 kernel[0] flow_divert_kctl_disconnect (0): disconnecting group 1
30/1/14 23:57:14.000 kernel[0] AppleCamIn::handleWakeEvent_gated
30/1/14 23:57:14.672 ntpd[43] SYNC state ignoring +0.636547 s
30/1/14 23:57:14.987 airportd[86] _doAutoJoin: Already associated to “freebox_chouquette”. Bailing on auto-join.
30/1/14 23:57:15.761 configd[18] network changed: v4(en0:192.168.0.10) v6(en0+:2a01:e35:1392:2910:60f3:d832:197c:abfa) DNS! Proxy SMB
30/1/14 23:57:17.197 configd[18] network changed: v4(en0:192.168.0.10) v6(en0!:2a01:e35:1392:2910:bae8:56ff:fe1b:efdc) DNS Proxy SMB
30/1/14 23:57:19.193 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.197 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.199 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.201 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.204 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.205 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.205 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.207 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:19.207 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:20.125 loginwindow[67] CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
30/1/14 23:57:20.424 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:20.608 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:20.763 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:20.792 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:21.261 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:21.262 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:57:21.263 com.apple.mtmd[62] Failed to get the path for fd 5 (Invalid argument)
30/1/14 23:59:15.087 WindowServer[95] _CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
30/1/14 23:59:15.088 loginwindow[67] find_shared_window: WID -1
30/1/14 23:59:15.088 loginwindow[67] CGSGetWindowTags: Invalid window 0xffffffff
30/1/14 23:59:15.088 loginwindow[67] find_shared_window: WID -1
30/1/14 23:59:15.088 loginwindow[67] CGSSetWindowTags: Invalid window 0xffffffff
30/1/14 23:59:15.000 kernel[0] Network delay is not specified! Defaulting to 0x384
30/1/14 23:59:15.000 kernel[0] Network delay is not specified! Defaulting to 0x384
30/1/14 23:59:15.185 WindowServer[95] device_generate_desktop_screenshot: authw 0x7fa2d87567e0(2000), shield 0x7fa2d8512440(2001)
30/1/14 23:59:15.218 WindowServer[95] device_generate_lock_screen_screenshot: authw 0x7fa2d87567e0(2000), shield 0x7fa2d8512440(2001)
30/1/14 23:59:16.919 WindowServer[95] CGXDisplayDidWakeNotification [117478993110615]: posting kCGSDisplayDidWake
30/1/14 23:59:16.920 WindowServer[95] handle_will_sleep_auth_and_shield_windows: Deferring.
30/1/14 23:59:23.010 loginwindow[67] CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
30/1/14 23:59:33.000 kernel[0] IOPMrootDomain: idle revert, state 21
31/1/14 00:00:07.000 bootlog[0] BOOT_TIME 1391122807 0
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.appstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.authd" sharing output destination "/var/log/system.log" with ASL Module "com.apple.asl".
Output parameters from ASL Module "com.apple.asl" override any specified in ASL Module "com.apple.authd".
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.authd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.bookstore" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.eventmonitor" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.install" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.iokit.power" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.mail" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.MessageTracer" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.performance" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 syslogd[18] Configuration Notice:
ASL Module "com.apple.securityd" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
31/1/14 00:00:11.000 kernel[0] Longterm timer threshold: 1000 ms
31/1/14 00:00:11.000 kernel[0] PMAP: PCID enabled
31/1/14 00:00:11.000 kernel[0] PMAP: Supervisor Mode Execute Protection enabled
31/1/14 00:00:11.000 kernel[0] Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
31/1/14 00:00:11.000 kernel[0] vm_page_bootstrap: 1997719 free pages and 83049 wired pages
31/1/14 00:00:11.000 kernel[0] kext submap [0xffffff7f807a5000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff80007a5000]
31/1/14 00:00:11.000 kernel[0] zone leak detection enabled
31/1/14 00:00:11.000 kernel[0] "vm_compressor_mode" is 4
31/1/14 00:00:11.000 kernel[0] standard timeslicing quantum is 10000 us
31/1/14 00:00:11.000 kernel[0] standard background quantum is 2500 us
31/1/14 00:00:11.000 kernel[0] mig_table_max_displ = 74
31/1/14 00:00:11.000 kernel[0] TSC Deadline Timer supported and enabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=1 LocalApicId=0 Enabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=2 LocalApicId=2 Enabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=3 LocalApicId=1 Enabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=4 LocalApicId=3 Enabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=5 LocalApicId=255 Disabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=6 LocalApicId=255 Disabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=7 LocalApicId=255 Disabled
31/1/14 00:00:11.000 kernel[0] AppleACPICPU: ProcessorId=8 LocalApicId=255 Disabled
31/1/14 00:00:11.000 kernel[0] calling mpo_policy_init for TMSafetyNet

Apple Diagnostics run through gave me the error code

PPP003

 

[ratboy90]

Anybody who can help me out here?

 

[Weaselboy]

Anybody who can help me out here?

According to this, that PPP003 error is bad power adaptor.

Looks like it is off to the Apple Store for you.

 

[star-affinity]

No need to go to the Apple Store – OS X 10.9.2 fixes it (it seems)!

This happens on all MacBook Air (Mid 2013) models. Fine in OS X 10.8.x but not in OS X 10.9 or 10.9.1.

Someone on the Apple discussions says they've tried the latest OS X 10.9.2 beta and the issue can't be reproduced there.

Edit:
@ratboy90 Aha, sorry. Your is probably different. If you get an error code when running the hardware test it's absolutely a good idea to go tot the Apple store.

 

[ratboy90]

This happens on all MacBook Air (Mid 2013) models. Fine in OS X 10.8.x but not in OS X 10.9 or 10.9.1.

Someone on the Apple discussions says they've tried the latest OS X 10.9.2 beta and the issue can't be reproduced there.

Edit:
@ratboy90 Aha, sorry. Your is probably different. If you get an error code when running the hardware test it's absolutely a good idea to go tot the Apple store.

Could you give me a link to this? I'm quite convinced it's a software issue because I never had any problems before upgrading to Mavericks.

 

[Weaselboy]

Could you give me a link to this? I'm quite convinced it's a software issue because I never had any problems before upgrading to Mavericks.

Your Apple Hardware Test showed the error PPP003. Look in my previous post and I linked to the Apple support document showing that is a problem with the power adaptor.

It is likely coincidental this happened the same time you updated to Mavs.

 

[iCheddar]

I definitely wouldn't put too much stock in the power adapter error. It's likely a grounding problem. I see errors in my diags from time to time that reference grounding issues even with known-good power adapters and known-good systems.

It's a software problem, or more specifically, a SMC problem. It's not common and far reaching, but it happens. Until Apple releases a software update to deal with the problem, there isn't much that can be done about it.