random shutdowns stumps apple!

beloved84

macrumors regular
Original poster
Jun 1, 2006
175
0
finally got my macbook replaced after countless attempts of solving the "random shutdown" problem. i'm hoping that this new macbook doesn't do the same.
 

beloved84

macrumors regular
Original poster
Jun 1, 2006
175
0
keithpetey said:
tell them to move the thermal sensor. thats what they did on mine and it has worked ever since. *knocks on wood*

no use telling them now... already got it replaced.
 

Scarlet Fever

macrumors 68040
Jul 22, 2005
3,265
0
Bookshop!
my macbook was shutting down randomly and they replaced the logic board. I haven't had a problem yet *knocks on wood* (theres a lot of wook being knocked here)
 

beloved84

macrumors regular
Original poster
Jun 1, 2006
175
0
Scarlet Fever said:
my macbook was shutting down randomly and they replaced the logic board. I haven't had a problem yet *knocks on wood* (theres a lot of wook being knocked here)

my logic board got replaced too and had problems a week later.
 

TBi

macrumors 68030
Jul 26, 2005
2,582
0
Ireland
I just got off apple care and they said the problem is the cable from the PSU to the logic board. Which they just have to re-sit properly.
 

Bongolo

macrumors regular
Aug 18, 2006
202
0
TBi said:
I just got off apple care and they said the problem is the cable from the PSU to the logic board. Which they just have to re-sit properly.
Does this mean that Apple has finally found the definite cause of this embarrassing problem??

/Bongolo
 

fatties

macrumors regular
May 21, 2006
179
0
really? mine just randomly shut down 3 times today and i am scared that apple won't fix it coz they thinks its bad ram (coz its not apple ram)... please please fix it!
 

TBi

macrumors 68030
Jul 26, 2005
2,582
0
Ireland
I replaced my 3rd party ram with the original Apple ram (always a good idea to keep at least one stick of it) and i still get the random shutdowns.

I'm bringing it back to an apple authorised repair place tomorrow.

As for what you can do if you have the problem, reset the PMU, check to make sure it happens on battery and DC, reseat the memory and then call apple. They'll ask you to do all those steps and you can confidently say you did it all and it still resets.
 

spazattack674

macrumors regular
May 17, 2006
219
0
Boston
I had this issue, and had AppleCare send me a repair box. In ym reciept, it showed the aprts replaced, but no description. They replaced the keyboard and bezel because I had also told them about the discoloration, but there is one part number that is confusing me. APP-605-0994 SVC. I called AppleCare regarding this, and they didn't know what the part was, not even the supervisors, does anyone know what that part is? Also, when the repaired computer was returned to me, I had turned it on, and there were vertical colored lines that came up, so I reset the PRAM and it fixed it, but it does it every time i start the computer up. It is currently being repaired for this issue now. Could these issues be related?
 

CellarDoor

macrumors member
Dec 20, 2005
79
0
MI
my friend got a macbook (under my recommendation) at the end of may. last week it started random shut downs, they replaced the heat shield and told her to zap the pram if she had anymore problems. its back in the shop now, guess there's a lot of confusion about this problem.