AT&FAIL should just give up and go with a new slogan "We don't give a **** about our customers" Here's how the story goes. 6/28/10 @ 4:00PM Called the nearest AT&FAIL store their website told me. Me: Will you have the iPhone 4 tomorrow? Rep: Yes, we are getting them. We open at 10am. Me: Is there a reservation system or anything of that sort? Rep: it's first come first serve. Me: Are you expecting a line? Is there by any chance one forming right now? Rep: No, we're not really expecting a big crowd. We should have enough. Me: Thx 6/28/10 @ 6:00PM I go to 7-11 to buy a pack and walk by a what is clearly an AT&FAIL store that did not show up on their website. I proceed to walk in and ask questions. Me: Are you getting the iPhone 4 tomorrow? Rep: Yes, we're getting them tomorrow. Me: Great, can I reserve it? Rep: No, it's first come first serve. Me: OK, did a lot of people call in? Rep: No, you're the first one to ask about it. Me: I didn't see your store on AT&FAIL's website, what gives? Rep: Realli? no wai... Me: ... Rep: ... Me: ... OK, see you tomorrow. 6/29/10 @ 5:30AM I wake up and walk over to the store to see if anyone is there. Nop. I come back to watch Japan play Paraguay. Boring boring game (I'm a big football fan, the proper football, not the one you get to use your hands) Half time, I walk over again. No one there. I'm back again to watch the second half. Boring beyond description. Extra time. Repeat. No one. 6/29/10 @ 9:30AM I walk over and there's a different rep getting ready for opening. I knock and she comes out. Rep: we don't ope..... Me: yea I know, are you getting the ne... Rep: iPhone 4? Yea, we are but FedEx isn't here yet... Me: OK, since no one is here, can I just leave my number? I'm only a block away. Rep: uh..... we're only getting the black ones Me: I know, I know, can you call me when the truck comes in? Rep: uh...... we're only getting the 16 gig model. Me: 6/29/10 @ 9:36 I come back home and dial the nearest store AT&FAIL quoted me. They open at 10 but given that this one had people inside I was a bit hopeful someone would be there too. Ring Ring... Hello? Me: Hi, do you have a line in front of your store right now? Rep: We're sold out. Me: you guys haven't even opened. Rep: Yea, there's a list that you can get yours reserved. Me: WTF... you guys told me yesterday it was first come first serve. Rep: Well, have you asked if there was a reservation system? Me: YES, and I specifically remember you guys telling me it's first come first serve. Rep: Oh, we had a list Me: ... Rep: ... Me: ... FU 6/29/10 @ 9:38 I call the second closest AT&FAIL store that the website told me. ring ring... thanks for calling AT& blah blah blah... Me: Do you have the iPhone 4 today? Rep: Yes. Me: Is there a line outside? Rep: Yes. Me: How many people can you estimate... Rep: We don't know Me: ... I'm sure you have a set of eyes. Can you look out your window? Rep: We can't tell you how many people are in line. Me: Well then how many units are you getting? Rep: For security purposes, we cannot tell you that information Me: OK, then based on the units you have and the number of people outside, do you think you're gonna run out? Rep: I'm sorry, we're not allowed to tell you that information. Me: .............. wow, how do you live with yourself knowing you don't do anything and still get paid? The search for a new iPhone 4 continues further and further away from home. Then after 12 or so calls I call a store in Santa Monica (15 miles away from my house in Los Feliz) Me: Do you have the new iPhone in stock? Rep: Yes we have em. Me: Is there a line? Rep: No, we have plenty Me: How many is plenty? Do you think you're gonna run out today? Rep: We got a lot. A lot, we don't really expect to run out anytime soon. Once I get to the store I ask them what's their policy on selling the iPhone. We don't know. We only do what our manager tells us to do. AT&FAIL never seizes to amaze me how unorganized and how incompetent they are as a group.